Assistant Manager

Mulberry; Leccio; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand in Tuscany is seeking a People and Experience Leader to enhance team performance and customer experiences. The ideal candidate will have leadership experience, preferably in the luxury sector, and a passion for fashion. Key responsibilities include supporting team growth, ensuring a welcoming environment for customers, and collaborating with leadership for store success. This role offers a chance to be part of a brand committed to sustainability and inclusivity.

Competenze

• Experience in leadership roles, preferably in luxury fashion.
• Ability to develop high-performing and diverse teams.
• Strong customer service commitment and engagement skills.

Mansioni

• Support in creating a high-performing, diverse team.
• Deliver engaging customer experiences in the store.
• Collaborate with the Store Leader to improve store performance.

Conoscenze

Leadership

Customer focus

Collaboration

Agility

Fashion knowledge

Descrizione del lavoro

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

At Mulberry our Assistant Managers are called 'People and Experience Leaders' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.

What we need from you:

Develop the best team

• You will support in creating a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.
• You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces feedback; give praise, share successes, coach and challenge.

Always be customer focused

• You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.

Collaborate with your Store Leader to be commercial

• You will continually demonstrate a commitment to driving your business.
• You will collaborate and build key relationships to accelerate store growth.
• You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
• You will lead and deliver operational excellence showing respect and consideration for people, product and the environment.

You are

• Inspiring
• Engaging
• Agile
• Perceptive
• An experienced Leader (preferably within luxury fashion but not essential)
• In love with fashion!

Culture

• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability

• As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
• Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].