Assistant Director - Workflow Specialist

Moody's Investors Service; Milano; Ibrido; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading financial services company in Milan is looking for a Sales Specialist to drive add on sales and enhance customer retention within its NewsEdge customer base. This role involves engaging with clients, identifying revenue opportunities, and collaborating with various teams to improve customer satisfaction. The ideal candidate should have a bachelor's degree in Finance or Economics and possess strong commercial acumen along with proficiency in CRM systems and MS Office. A basic understanding of AI concepts is also expected.

Competenze

• Bachelor’s degree in Finance, Economics, or a related field is required.
• Experience in identifying and pursuing sales opportunities is essential.
• Strong proficiency in using CRM systems and office applications.

Mansioni

• Drive add on sales and increase net retention across customer base.
• Engage users and stakeholders to maximize customer satisfaction.
• Identify opportunities to generate incremental revenue within accounts.
• Collaborate with cross functional teams to ensure seamless experience.

Conoscenze

Strong commercial acumen

Skilled in identifying opportunities

Proficient in developing account plans

Effective communicator

Creative problem solver

Highly organized

Self-motivated

Proficient in CRM systems

Basic understanding of AI concepts

Formazione

Bachelor’s degree in Finance, Economics, or related field

Strumenti

CRM systems

MS Office applications

Descrizione del lavoro

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong commercial acumen with a demonstrated ability to drive add on sales and maximize net retention within an existing customer base, ensuring long term value and sustainable account growth
• Skilled in identifying, assessing, and targeting white space opportunities to generate incremental revenue, leveraging data and customer insights to prioritize high potential areas
• Proficient in developing and executing tailored account plans in close collaboration with Relationship Managers, aligning strategies with customer needs and broader business objectives
• Effective and confident communicator, capable of managing objections, articulating value propositions clearly, and delivering introductory online demonstrations to prospects and existing clients
• Creative and analytical problem solver with the ability to quickly diagnose issues, evaluate root causes, and design innovative solutions that support customer success and product adoption
• Highly organized and adaptable, able to manage multiple priorities simultaneously, meet short deadlines, and maintain a high level of accuracy and attention to detail
• Self motivated and performance driven, with a proactive approach to achieving sales goals, monitoring progress, and continuously seeking ways to improve outcomes
• Proficient in CRM systems, MS Office applications, and key digital tools, using technology to track activities, measure performance, and improve overall sales effectiveness
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency
• Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Bachelor’s degree in Finance, Economics, or a related field required

Responsibilities

This role is responsible for driving add on sales and increase net retention across the NewsEdge customer base through proactive outreach, ongoing engagement, and a deep understanding of customer needs and usage patterns.

• Strengthen account relationships by engaging users and key stakeholders, focusing on maximizing customer satisfaction, loyalty, and product value to support retention goals
• Identify and pursue white space opportunities within assigned accounts to generate incremental revenue, leveraging market insights and customer data to guide strategic outreach
• Develop, maintain, and enhance comprehensive account plans in partnership with Relationship Managers, ensuring a coordinated and informed approach to account growth and customer success
• Collaborate effectively with cross functional teams—including marketing, sales, operations, support, and finance—to deliver a seamless customer experience and ensure alignment across touchpoints
• Provide actionable feedback to Product Management regarding product performance, customer needs, and market trends, contributing to enhancements and future roadmap considerations
• Act as an ambassador for the company, consistently demonstrating its culture and values through interactions with customers, colleagues, and partners.
• Operate efficiently across the full sales cycle, including existing product sales, new product introductions, technical sales support, and onboarding activities for new customers and products
• This position offers a dynamic work environment, requiring up to 50% travel to engage with clients face-to-face, while also providing the flexibility of hybrid working

About the Team

Join a collaborative, high performing team at Moody’s that is deeply committed to customer success and long term growth. The team embraces innovation, encourages cross functional partnership, and prioritizes continuous improvement. You will have the opportunity to make a meaningful impact by driving retention and revenue outcomes while contributing to a supportive environment that values learning, development, and the exchange of ideas.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.