AfterSales Senior Manager - Machinery

LHH; Settimo Milanese; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading multinational firm is seeking an experienced professional for the Aftersales & Service role focused on the Italian market. The ideal candidate should have at least 6 years of experience in the industrial sector, with a strong background in managing teams and ensuring customer satisfaction. Proficiency in English, knowledge of service contracts, and strong communication skills are essential. This position offers the flexibility of remote work one day a week.

Competenze

• Minimum of 6 years of relevant experience in the industrial sector, focusing on technical roles.
• Experience in rentals and maintenance contracts, with knowledge of service costs.
• Prior management experience is essential.

Mansioni

• Oversee Aftersales & Service activities in the Italian market.
• Measure performance using KPIs.
• Ensure execution of service projects effectively.

Conoscenze

Team management

Communication skills

Problem-solving

Target and results oriented

Strategic thinking

MS Office proficiency

CRM system knowledge

English proficiency

Descrizione del lavoro

Da remoto

Remoto

Our valued client is a solid multinational company with over 8,000 employees worldwide, a leader in its sector, known for the production and sale of durable machinery, instrumental devices and related spare parts, with more than 8,000 employees and a turnover exceeding 1 billion.

Location: Northwest Milan (1 day of remote work per week)

Responsibilities

• Responsible for the Aftersales & Service activities of the company in the Italian market
• Measure performance and efficiency based on KPIs
• Ensure the execution of the Service activities and projects in the company
• Responsible for the approval of technical suppliers
• Support to branches
• Monitor turnover of Service and spare part sales
• Ensure a high level of customer satisfaction
• Control of internal costs and warranties
• Pricing of service contracts

Your Profile

• Minimum of 6 years of relevant professional experience in industrial sectors with a focus on the technical department
• Expertise in rentals and maintenance contracts (knowledge of service costs, etc.)
• Prior work experience in team management
• Must have ability to train and motivate, proving very good with communication skills
• Passionate and hard worker
• Manage complexity and work volume, problem solver
• Target and results oriented
• Strategic thinking and acting
• Proficient with MS Office
• Knowledge of CRM system
• Advanced in English oral and written