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Travel Onsite Captain
Job summary
A dynamic hospitality company in Bengaluru is looking for a Travel On-Site Concierge Captain. This role involves welcoming guests and providing seamless support during their stay. Candidates should have 1-3 years of experience in hospitality or customer service, with strong communication skills and local destination knowledge. The position requires working fully on-site with rotational shifts, ensuring a personalized travel experience. Ideal for those who thrive in fast-paced environments and prioritize guest satisfaction.
Qualifications
- 1–3 years of experience in hospitality, travel operations, or customer service.
- Comfort working in dynamic environments.
Responsibilities
- Welcome guests and support them through check-in and itinerary clarifications.
- Provide quick, accurate assistance for guest queries.
- Offer local recommendations and manage on-ground issues.
Skills
The CREW Onsite Captain delivers seamless, end-to-end guest support at the destination. The role focuses on guest assistance, on-ground coordination, and ensuring a smooth, personalized travel experience.
- Welcome guests and support them through check-in, arrival formalities, and itinerary clarifications.
- Provide quick, accurate assistance for guest queries and special requests.
- Offer local recommendations for dining, activities, transport, and experiences.
- Coordinate with hotels, drivers, and activity partners to ensure timely execution of plans.
- Manage last-minute changes or on-ground issues with speed, ownership, and professionalism.
- Maintain service quality and ensure every guest feels supported throughout their stay.
- 1–3 years of experience in hospitality, travel operations, or customer service (on-ground experience preferred).
- Strong communication and interpersonal skills.
- Good local destination knowledge and comfort working in dynamic environments.
- Ability to multitask, priorities, and solve real-time issues.
- Guest-first mindset with high ownership and reliability.
- Fully on-site at the destination.
- Rotational shifts including weekends/holidays based on guest movement.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.