Front Office Manager

Youtag Infotech Private Limited; Belagavi District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A technology services company in Karnataka, India, is seeking a friendly and professional Front Office Manager. In this role, you will ensure a welcoming environment for customers and visitors, oversee staff schedules, and manage front office operations. The ideal candidate should have prior experience in customer service and office management, possess strong organizational skills, and be able to handle customer complaints efficiently. This is an excellent opportunity to contribute positively to guest experience and reception management.

Qualifications

• Previous experience in customer service and office management is essential.
• Strong organizational skills to manage tasks effectively.
• Ability to handle customer complaints and provide excellent service.

Responsibilities

• Support, train, and supervise front office staff.
• Ensure timely handling of customer-related tasks to improve guest experience.
• Manage staff shifts and HR-related tasks.
• Maintain a tidy reception area.
• Prepare monthly reports on customer feedback and bookings.

Skills

Customer service skills

Organization

Professional appearance

People management

Job description

We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts.

You need to have good people skills, a professional appearance, and be highly organized to be a successful front office manager. The ideal candidate will have previous customer service and office management experience.

Front Office Manager Responsibilities

• Supporting, training, and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.