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Hotel Receptionist - Limerick City
Zusammenfassung
A hotel chain in Ireland is looking for a Receptionist to ensure exceptional service standards are maintained for guests. You will be responsible for various front office duties including check-in, check-out, and updating guest profiles. The ideal candidate has strong customer service skills and attention to detail. This is a full-time entry-level position situated in Limerick, County Limerick.
Qualifikationen
- Strong customer service orientation.
- Ability to collaborate effectively in a team.
- High attention to detail in task execution.
Aufgaben
- Provide warm and efficient service to guests.
- Handle check-in/check-out processes.
- Update and maintain guest profiles.
- Liaise with housekeeping regarding room status.
Kenntnisse
Receptionist
Front Office
Under the general guidelines of the Assistant Manager, to provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.
Assistant Manager
- To reflect and enhance the hotel's mission statement and objectives in all activities and to provide excellent service
- To carry out all Front Office duties to the standards as laid out in the department SOP manual
- To assist in achieving goals in relation to mystery audits and all customer feedback platform
- To ensure all guest profiles are updated and maintained in line with the hotel's GDPR policy
- To check in and check out guests to the agreed standard as laid down in the departmental game plan manual
- To answer and transfer calls to the agreed standard
- To maximise room revenue, through increased occupancy and increased room rates.
- To pass on any relevant information to other departments e.g. restaurant, accommodation and management
- To ensure all guests register to the agreed standard
- To liaise with the housekeeper regarding room availability, late checkouts and extra departures etc.
- To ensure all messages are delivered to guests bedrooms
- To constantly review house status and take the necessary action
- To be professional in your approach to guests at all times
- To ensure all guests queries are handled promptly and efficiently
- To be aware of relevant competitor information and market changes to initiate changes to our services / rates as appropriate
- To constantly liaise with the housekeeping department to ensure all guest requests are attended to
- To ensure you are fully aware of any hotel promotions, corporate promotions or special activities going on in the hotel/area.
- To maintain own working area tidy and in good shape. To report defective materials and equipment to the appropriate individual
- To show respect for other team members
- To ensure all PM accounts are checked out daily
- To carry out any duties as requested by the Assistant Manager Rooms/Reception Supervisor and General Manager
- To carry out any reasonable request from a member of the management team
- Customer Service Skills
- Ability to work well as a team
- Attention to detail
Entry level
Full-time
Other
Hotels and Motels
Limerick, County Limerick, Ireland
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