Hotel Receptionist - Limerick City

Travelodge Ireland; Limerick; On-site; EUR 25,000 - 30,000; Full time

Job summary

A hotel chain in Ireland is looking for a Receptionist to ensure exceptional service standards are maintained for guests. You will be responsible for various front office duties including check-in, check-out, and updating guest profiles. The ideal candidate has strong customer service skills and attention to detail. This is a full-time entry-level position situated in Limerick, County Limerick.

Qualifications

• Strong customer service orientation.
• Ability to collaborate effectively in a team.
• High attention to detail in task execution.

Responsibilities

• Provide warm and efficient service to guests.
• Handle check-in/check-out processes.
• Update and maintain guest profiles.
• Liaise with housekeeping regarding room status.

Skills

Customer Service Skills

Ability to work well as a team

Attention to detail

Job description

Job Title

Receptionist

Department

Front Office

Purpose of job

Under the general guidelines of the Assistant Manager, to provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.

Reports to

Assistant Manager

Key Responsibilities

• To reflect and enhance the hotel's mission statement and objectives in all activities and to provide excellent service
• To carry out all Front Office duties to the standards as laid out in the department SOP manual
• To assist in achieving goals in relation to mystery audits and all customer feedback platform
• To ensure all guest profiles are updated and maintained in line with the hotel's GDPR policy
• To check in and check out guests to the agreed standard as laid down in the departmental game plan manual
• To answer and transfer calls to the agreed standard
• To maximise room revenue, through increased occupancy and increased room rates.
• To pass on any relevant information to other departments e.g. restaurant, accommodation and management
• To ensure all guests register to the agreed standard
• To liaise with the housekeeper regarding room availability, late checkouts and extra departures etc.
• To ensure all messages are delivered to guests bedrooms
• To constantly review house status and take the necessary action
• To be professional in your approach to guests at all times
• To ensure all guests queries are handled promptly and efficiently
• To be aware of relevant competitor information and market changes to initiate changes to our services / rates as appropriate
• To constantly liaise with the housekeeping department to ensure all guest requests are attended to
• To ensure you are fully aware of any hotel promotions, corporate promotions or special activities going on in the hotel/area.
• To maintain own working area tidy and in good shape. To report defective materials and equipment to the appropriate individual
• To show respect for other team members
• To ensure all PM accounts are checked out daily
• To carry out any duties as requested by the Assistant Manager Rooms/Reception Supervisor and General Manager
• To carry out any reasonable request from a member of the management team

Skills

• Customer Service Skills
• Ability to work well as a team
• Attention to detail

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hotels and Motels

Location

Limerick, County Limerick, Ireland