Bilingual Client Solutions Engineer — Irish/English, Relocation

Cross Border Talents; Galway; Remote; EUR 80,000 - 100,000; Full time

Job summary

A leading international support firm is looking for a Client Solutions Engineer fluent in Irish and English to join their Sofia team. The role includes providing customer support through various channels and resolving product issues. A supportive training program is provided to ensure success. This position offers relocation assistance, competitive salary, and opportunities for career growth within a multicultural environment.

Benefits

Monthly housing allowance

Relocation package

Fully paid training

Competitive salary

Private health insurance

Career development opportunities

Qualifications

• Fluency in Irish and English is required.
• Excellent communication and problem-solving skills essential.
• Customer-first mindset with adaptability to new processes.

Responsibilities

• Provide customer support across phone, email, and chat.
• Troubleshoot and resolve product-related issues.
• Use CRM and ticketing systems effectively.
• Follow established guides while delivering personalized solutions.
• Stay updated with product knowledge through ongoing training.

Skills

Fluency in Irish

Fluency in English

Excellent communication skills

Problem-solving skills

Job description

A leading international support firm is looking for a Client Solutions Engineer fluent in Irish and English to join their Sofia team. The role includes providing customer support through various channels and resolving product issues. A supportive training program is provided to ensure success. This position offers relocation assistance, competitive salary, and opportunities for career growth within a multicultural environment.