Service Desk Analyst à Grande-Bretagne

• Build, maintain and support high-quality, reliable software and own it with a high degree of automation
• Define and maintain enterprise-wide BY Dispatcher WMS architecture standards, patterns, and reference models
• Lead architecture reviews, solution design sessions, and technical governance boards
• Serve as the technical authority across the WMS Transformation deployments
• Align WMS architecture with broader supply chain platforms (ERP, TMS, LMS, YMS)
• Drive DevOps practices to automate the development life cycle
• Demonstrate and champion pragmatism in terms of commercial delivery and software quality
• Responsible for the solution design and quality of delivery within our Blue Yonder WMS estate
• Influence and collaborate with the wider Digital and Technology functions to implement the technical strategy, adopting the North Star principles in line with business objectives
• Coach, support and guide Senior Engineers to produce clean, quality code through code reviews and pair programming, providing technical expertise, direction and support to multiple engineering teams for complex projects
• Working closely with the business, delivery & leadership team
• Extensive and deep understanding of specifically Blue Yonder Dispatcher WMS
• A knowledge of Blue Yonder Discrete would be advantageous, but not essential
• Strong experience of managing successful delivery of Blue Yonder WMS within an automated warehouse
• Understanding of Cloud-based WMS solutions (e.g. BY SaaS)
• Strong understanding of supply chain, logistics, and distribution concepts
• Extensive background in software engineering with 10+ years' experience in a variety of systems and technologies
• Strong understanding of testing strategies and reliability engineering
• Skilled at influencing stakeholders across all levels, from senior leadership to both technical and non-technical audiences
• Leading large product areas with 5+ teams
• Previous software engineering community leadership experience
• Presentation delivery at internal and external events
• Knowledge of Software approaches such as Domain Driven Design
• Experience in event driven API architectures and associated best practices
• Ability to provide constructive challenge to technology and operational teams to support successful delivery
• Strong experience in JAVA and strong knowledge of PL/SQL
• Proficiency with JIRA, Confluence, GIT and Jenkins

Working in partnership with M&S, at Gist we deliver industry-leading logistics and supply chain transformation. Gist is an inclusive, dynamic, exciting, and evolving business built on our core values. We aim to redefine warehouse processes and systems to achieve measurable improvements in efficiency, effectiveness, and retail satisfaction. The Blue Yonder Enterprise Architect will be at the heart of this, shaping the Blue Yonder WMS solutions of our future warehouse operating model across the M&S Foods and Gist business. This role involves being part of empowered, self-managing, multi-disciplinary engineering teams — designing, building, releasing, and maintaining our Blue Yonder estate. Leveraging and implementing leading technologies and championing these changes with GIST and M&S colleagues.

Gist aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

• 20% M&S discount on most things from furniture, fashion and food
• 25 days' annual leave plus bank holidays (rising with length of service)
• Discounted rates on healthcare cash plan
• Attractive annual bonus scheme, based on M&S performance and personal objectives
• Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary)
• Amazing perks and discounts via our App to major restaurants and retailers
• Access to a wide range of wellbeing support - including our Employee Assistance Programme
• A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development
• Cycle to work scheme