Service Desk Analyst jobs in United Kingdom

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Manchester, United Kingdom

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e6a8bdcd01de

15

12.08.2025

26.09.2025

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• Work for a leading financial services client
• Build and be part of a growing business currently experiencing growth and change

About Our Client

This opportunity is with a medium-sized organisation operating within the insurance industry. The company is committed to delivering top-tier technology services to its clients and maintaining a strong focus on operational excellence.

Job Description

• Manage the end-to-end delivery of technology services to meet business needs.
• Ensure service levels are achieved and maintain a focus on continuous improvement.
• Collaborate with stakeholders to identify and resolve service-related issues promptly.
• Oversee the implementation of best practices in service delivery processes.
• Monitor performance metrics and produce regular reports for senior management.
• Coordinate with cross-functional teams to align technology services with business goals.
• Support incident, problem, and change management processes effectively.
• Drive the adoption of innovative solutions to enhance service delivery.

The Successful Applicant

A successful Service Delivery Manager should have:

• Strong experience in service delivery management, including the coordination of cross-functional teams, managing escalations, and overseeing change processes.
• Detailed experience working within a DevOps organisation, collaborating with Development teams, Architecture, Devops teams, and business teams.
• Experience working with Azure cloud services and related platforms (Azure Active Directory, Azure Automation, Azure DevOps, etc.).
• A solid technical background with strong understanding of IT service management processes (incident, problem, change management), especially in cloud and hybrid environments.
• Experience working with and managing Service Level Agreements (SLAs), reporting on performance, and driving service improvements.
• Familiarity with Azure stack, cloud platforms, and infrastructure, with practical experience in managing Azure services and automation.
• Hands-on experience with Azure Automation, PowerShell, or similar tools for automating processes and workflows.
• Knowledge of DevOps practices and Agile software development, with a focus on driving operational efficiencies and aligning with business goals.
• Understanding of incident management tools and processes, with the ability to lead complex incidents an problem resolutions
• Proven experience in managing technology services within a professional environment.
• Experience of being part of an Azure DevOps Journey
• Strong knowledge of service management frameworks and methodologies.
• Excellent problem-solving and analytical skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Proficiency in using tools to monitor and report on service performance.
• A proactive approach to identifying and resolving service delivery challenges.
• Relevant qualifications in technology or service management are desirable.

Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to:

• ITIL Foundation Certification
• Agile Ways of working

What's on Offer

• Competitive salary in the upto £95K per annum
• Permanent position offering job stability and career growth opportunities.
• Generous holiday leave package and additional company benefits.
• Collaborative work environment in the Haywards Heath area.
• Opportunity to make a significant impact within the insurance industry.

If you are ready to take on this exciting role as a Service Delivery Manager, apply today to join a forward-thinking organisation.