IT Support Analyst

MCS Group; Mid and East Antrim District; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading manufacturer in Northern Ireland is seeking a highly motivated IT Support Analyst to manage IT operations, troubleshoot complex issues, and lead incident management efforts. The ideal candidate will have extensive technical support experience, strong skills in networking protocols and cybersecurity, and be proficient in Microsoft 365 and Active Directory. This position offers a competitive salary and flexible work hours in a dynamic environment.

Qualifications

• Extensive experience in a technical support or network administration role.
• Strong knowledge of networking protocols and cybersecurity principles.
• Hands-on experience with Fortinet, Juniper, or Cisco switching is highly desirable.
• Proficient in Microsoft 365, Active Directory, and Intune.

Responsibilities

• Manage day‑to‑day operations for LAN, WAN, Wi‑Fi, and Firewall systems.
• Troubleshoot hardware, software, and network issues for desktops, laptops, and mobile devices.
• Administer Active Directory, Group Policies, and the M365 environment.
• Lead incident management efforts, including root cause analysis and remediation.
• Coordinate with external vendors for hardware and software resolutions.
• Draft technical documentation and provide basic training to end‑users.

Skills

Experience in technical support

Knowledge of networking protocols

Cybersecurity principles

Hands-on with Fortinet

Hands-on with Juniper

Hands-on with Cisco

Proficiency in Microsoft 365

Active Directory skills

Intune expertise

Job description

MCS are seeking a highly motivated, technical "Jack of All Trades" to join a rapidly expanding manufacturer. This is a high-impact role for a Senior IT Professional who is equally comfortable leading complex infrastructure projects as they are providing hands‑on support to internal users.

You will join an existing team currently, reporting into the IT Operations Manager. This is a role for an IT Support Analyst who takes ownership, can automate manual processes, and thrives in a period of significant transition.

Key Responsibilities

• Manage day‑to‑day operations for LAN, WAN, Wi‑Fi, and Firewall systems.
• Troubleshoot hardware, software, and network issues for desktops, laptops, and mobile devices.
• Administer Active Directory, Group Policies, and the M365 environment.
• Lead incident management efforts, including root cause analysis and remediation.
• Coordinate with external vendors for hardware and software resolutions.
• Draft technical documentation and provide basic training to end‑users.

Essential Requirements

• Experience: Extensive experience in a technical support or network administration role.
• Technical Skills: Strong knowledge of networking protocols and cybersecurity principles.
• Vendor Knowledge: Hands‑on experience with Fortinet, Juniper, or Cisco switching is highly desirable.
• Ecosystem: Proficient in Microsoft 365, Active Directory, and Intune.

Work Pattern & Package

• Salary: £40,000 - £45,000/yr
• Standard Hours: 38 hours per week
• Flexi‑time: Core hours support with flexible start times between 07:00 and 09:15
• Early Finish: The standard working week ends at 13:15 every Friday
• On‑Call: Optional 24/7 on‑call rota

To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Corey Hillis, Specialist Temporary Recruiter, at MCS Group [phone].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles www.mcsgroup.jobs.

All conversations will be treated in the strictest of confidence.