Service Desk Manager (contract)

Hunter Selection Limited; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A nationwide recruitment provider is seeking a Service Desk Manager for a contract role in Cheltenham, offering a day rate of up to £350. The successful candidate will lead a small IT support team, manage daily operations, and drive improvements in service quality. Ideal candidates will have experience with IT support teams, skills in Windows 10/11 and Microsoft 365, and familiarity with ITSM platforms. This position promises an exciting challenge in a dynamic environment.

Qualifications

• Experience managing or leading IT support teams is essential.
• Strong hands-on skills with Windows 10/11 and Microsoft 365 required.
• Familiarity with an ITSM platform like ServiceNow or Jira necessary.

Responsibilities

• Lead and develop a small service desk team.
• Drive incident/request workflows and service metrics.
• Provide 2nd-line support and coordinate cross-team escalations.

Skills

Managing IT support teams

Windows 10/11

Microsoft 365

ITSM platforms (ServiceNow, Jira, etc.)

Active Directory/Azure AD

Tools

ServiceNow

Jira

Zendesk

Ivanti

Job description

Service Desk Manager (Contract) - Cheltenham - Day rate: up to £350/day - up to 3-months

We’re hiring a hands‑on Service Desk Manager to lead a small, high‑performing IT support function across multiple sites. You’ll balance people leadership with practical incident/request management, ensuring service quality and continuous improvement.

What you’ll do as Service Desk Manager

• Lead and develop a small service desk team, owning day‑to‑day operations and escalations.
• Drive incident/request workflows, service metrics, and continuous improvement.
• Provide 2nd‑line support when needed and coordinate cross‑team escalations.
• Maintain asset/stock oversight and user lifecycle processes.
• Produce clear procedural documentation and keep knowledge current.
• Collaborate with senior stakeholders on service roadmap and change initiatives.

What you’ll bring as Service Desk Manager

• Track record managing/leading IT support teams (SME or multi‑site).
• Strong hands‑on skills with Windows 10/11 and Microsoft 365.
• Experience with an ITSM platform (e.g., ServiceNow, Jira, Zendesk, Ivanti or similar).
• Familiarity with modern endpoint management, Active Directory/Azure AD, and virtual desktop/app delivery.
• Excellent communication, stakeholder management, and calm problem‑solving in a busy environment.

If you are interested in this role or looking for something similar, please contact Alex MacDermott.

Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY.

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.