Helpdesk Administrator

Office Angels; Bracknell; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency seeks a Helpdesk Administrator in Bracknell for a full-time temporary role. This position is crucial for providing first-line helpdesk support and facilitating communication between teams. You will manage administrative tasks in the Computer Aided Facilities Management system and liaise with maintenance staff. Ideal candidates will possess exceptional customer service skills, strong communication abilities, and be self-motivated. Join a dynamic team where your contributions are valued.

Qualifications

• Exceptional customer service and administration skills.
• Excellent communication skills, both written and verbal.
• Exemplary attention to detail and the ability to work accurately.

Responsibilities

• Act as the primary point of contact for operational colleagues' queries.
• Handle incoming and outgoing calls efficiently.
• Manage administrative tasks within the CAFM system.

Skills

Exceptional customer service and administration skills

Excellent communication skills, both written and verbal

Exemplary attention to detail

Self-motivated and professional

Ability to work well under pressure

Strong decision-making skills

Job description

Helpdesk Administrator (Temporary)

Location: Bracknell – Office Based

Salary: £13.75ph

Our client is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will play a vital role in providing first‑line helpdesk support and being the primary point of contact for facilities management requirements and administration. This is a full‑time temporary position based in our client's office.

Key Responsibilities

• Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns.
• Handle incoming and outgoing calls efficiently and effectively.
• Complete various administrative tasks on the state‑of‑the‑art CAFM (Computer Aided Facilities Management) system including assigning contract colleagues and sub‑contractors to service requirement tasks, generating purchase orders, and updating general admin information.
• Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements.
• Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes.
• Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes.
• Monitor and complete work orders for any remedial actions, both in‑house and contractor‑related.

The Ideal Candidate

• Exceptional customer service and administration skills
• Excellent communication skills, both written and verbal
• Exemplary attention to detail and the ability to work accurately
• A self‑motivated, enthusiastic, and professional individual
• The ability to work well under pressure and handle challenging situations
• Strong decision‑making skills and the ability to take ownership and resolve problems independently

If you are looking to join a dynamic and passionate team, where you can make a real difference in the lives of individuals with learning disabilities and mental health conditions, then we want to hear from you. Apply now to become our client's Helpdesk Administrator and be part of a supportive and inclusive work environment.

Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality.

Office Angels is an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.