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Senior Field Solutions Engineer - On-site & Escalation Lead
Cognex
Uttoxeter
Presencial
GBP 50.000 - 70.000
Tempo integral
Há 10 dias

Resumo da oferta

A leading technology company is looking for a skilled professional to provide technical support and mentorship to Field Engineers. This role involves designing scripts, troubleshooting complex issues, and ensuring customer satisfaction. The ideal candidate should have a bachelor’s degree in engineering, extensive experience in solution commissioning, and strong scripting skills. The position requires travel up to 50% and a commitment to high-quality service delivery.

Qualificações

  • Bachelor's degree from an accredited institution is required; Master's preferred.
  • 6+ years of experience in solution installation, commissioning, and troubleshooting.
  • Advanced knowledge in higher-level scripting and industrial protocols.

Responsabilidades

  • Provide coaching and guidance to Field Engineers and service contractors.
  • Act as direct escalation path for team members and technical support.
  • Design and test scripts for product communication and enhancement.

Conhecimentos

Coaching and mentoring
Technical support escalation
Scripting in JavaScript
Troubleshooting
Customer focus

Formação académica

Bachelor’s degree in Electrical, Mechanical, Industrial, Automation or Computer Engineering
Master’s degree (preferred)

Ferramentas

In-Sight
VPro
PLC systems (Siemens, Rockwell, Beckhoff)
Serial and Ethernet protocols
Descrição da oferta de emprego
A leading technology company is looking for a skilled professional to provide technical support and mentorship to Field Engineers. This role involves designing scripts, troubleshooting complex issues, and ensuring customer satisfaction. The ideal candidate should have a bachelor’s degree in engineering, extensive experience in solution commissioning, and strong scripting skills. The position requires travel up to 50% and a commitment to high-quality service delivery.

* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.