Retail Area Manager jobs in United Kingdom

To be responsible for the day to day operations of assigned departments (e.g. housekeeping, kitchens, health clubs) within hotels in a designated area, ensuring the provision of efficient and effective housekeeping services to all clients and leading, coaching and training the onsite teams while meeting objectives set by management.

• Responsible for recruitment and ensuring appropriate staffing levels are maintained and correct paperwork is obtained from new employees
• Manage senior Omni employees to ensure that they are trained and perform duties to a high standard
• Overall responsibility for induction, Health and Safety plus other relevant training at each contract
• Dealing with employee relations including investigations, disciplinaries, grievances, and appraisals with Human Resources support when required
• Building and maintaining relationships with clients
• Meeting objectives set by Management
• Manage own diary and time effectively
• Identify staff members suitable for development and promotion
• Responsible for ensuring appropriate incentives are given at each location(e.g. an employee of the month/quarter)
• Be proactive in regards to own development, including participating in area managers' meetings and supporting with the delivery of training
• Responsible for assisting with the TUPE process on incoming and outgoing contracts
• Monitoring staff accommodation (where relevant) and reporting any concerns to the relevant person

• Conduct weekly and monthly visits to designated hotels, completing relevant reports in a timely fashion
• In continuous preparation for external audits carry out quality checks using the OMNI quality app on each visit, expected levels of a minimum of 10% of room stock per month, analyse data quality app reporting module and create action plans as required
• Ensure on-site Health & Safety documentation, including site-specific risk assessments and relevant safe systems at work is completed and kept up-to-date
• Monitor relevant hotel satisfaction survey results at each visit
• Ensure relevant OMNI senior management in your locations is trained in all aspects of departmental duties and the training is cascaded to all staff
• Ensure accurate Health & Safety plus departmental training records are maintained on-site
• Assist with compliance with GDPR as per company guidelines

• Monitor productivity at each location to ensure expected levels are maintained
• Manage budgets as required at each contract (e.g. guest supplies, laundry and chemicals)
• Overseeemployeeholidaysareeffectivelymanagedoneachcontract
• Monitor and maintain appropriate staffing levels on each contract, ensuring appropriate liaison with the recruitment department as required
• Monitor Procure Wizard usage on a daily basis to ensure it is being utilised correctly

• Previous relevant Management experience (e.g. as a Head Housekeeper in a large and demanding property) or experience as an Area Manager with the main focus on housekeeping operations covering a range of departments
• Previous people management experience (e.g. leading, coaching and training)
• Management of dealing with budgets, including profit and loss, productivity and quality
• Experience of dealing with Health and Safety matters
• Full, clean driving licence (subject to location)
• Desirable to hold Health & Safety of Work Level 3 qualification

• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook
• Ability to build rapport quickly and credibly with all contacts including employees, clients and other contacts
• Ability to work effectively under pressure
• Excellent organisation and time management skills
• Ability to motivate and inspire others
• Flexible with a willingness to learn and train others