Retail Operations Manager

St Lukes Hospice; Greater London; Hybrid; GBP 41,000; Full time

Job summary

A charitable organization based in Greater London is seeking a Retail Operations Manager. The role involves overseeing operations across multiple charity shops, supporting cluster managers and fostering community relationships. Candidates should have experience in retail management, strong leadership skills, and a passion for making a difference. The position offers a full-time contract with a competitive salary of £40,144 per annum and opportunities for professional development in a supportive environment.

Benefits

Professional development opportunities

Inclusive working environment

Support for diverse backgrounds

Qualifications

• Experience managing multi-site retail operations, especially in charity.
• Ability to inspire and support diverse teams.
• Track record of driving sales and operational improvements.
• Excellent communication and organisational skills.
• Proactive, hands-on approach.

Responsibilities

• Oversee day-to-day operations across multiple charity shops.
• Lead and support cluster managers, staff, and volunteers.
• Maximise sales while maintaining charitable ethos.
• Implement strategies for growth using performance data.
• Ensure compliance with retail, financial, and health & safety procedures.

Skills

Leadership skills

Sales performance

Communication

Organisational skills

Problem-solving

Job description

£40,144 per annum

Plymouth, Devon

Full Time

Permanent

Hours : Full-Time; 37.5 Per Week

As Retail Operations Manager, you will report to the Head of Retail and be responsible for the smooth and successful running of our retail estate. Youll lead Cluster managers, drive sales performance, champion excellent customer service, and ensure each store reflects our values and mission. This is a hands‑on, fast‑paced role suited to someone who thrives on variety and meaningful impact.

Key Responsibilities

• Oversee day‑to‑day operations across multiple charity shops.
• Lead, motivate, and support cluster managers, staff, and volunteers.
• Maximise sales and profitability while maintaining the organisations charitable ethos.
• Analyse performance data and implement strategies for growth.
• Ensure compliance with all retail, financial, and health & safety procedures.
• Support recruitment, training, and development of staff and volunteers.
• Maintain high standards of visual merchandising and stock presentation.
• Drive the effective processing of donated goods and stock rotation.
• Build strong community relationships to enhance donations and footfall.

About You

• Experience managing multi‑site retail operations (charity retail experience is a plus).
• Strong leadership skills, with the ability to inspire and support diverse teams.
• Commercially minded, with a track record of driving sales and operational improvements.
• Excellent communication, organisational, and problem‑solving skills.
• Comfortable working in a values‑driven environment with volunteers.
• A proactive, hands‑on approach and willingness to travel between sites.

What We Offer

• A meaningful role where your work directly supports our mission.
• Opportunities for professional development and career progression.
• Supportive, inclusive, and mission‑focused working environment.

Were an equal opportunities employer

We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills, experience, and qualifications not background or personal circumstances. As part of the Disability Confident scheme, we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record wont necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.

Unfortunately St Luke's Hospice Plymouth aren't able to sponsor individuals to work in the United Kingdom.

Closing Date : Sunday 4th January 2026

1st Interview Date : Friday 9 January 2026

2nd Interview Date : Wednesday 14 January 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.