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Head of EMEA Institutional Client Relationship Management
Job Title: Head of EMEA Institutional Client Relationship Management, London
Location: London, United Kingdom
Category: Customer Service
EU Work Permit Required: Yes
Job Reference: 953068f69de8
Job Views: 8
Posted: 26.04.2025
Expiry Date: 10.06.2025
Please note this position is based in London, which will be the contractual location of the successful candidate; other locations cannot be considered.
Head of EMEA Institutional Client Relationship Management
This role is ideal for someone with experience in client service or relationship management.
About the job:
As Head of Institutional Client Relationship Management, you will be responsible for delivering exceptional client service to Aviva Investors' institutional clients. You will lead a team focused on relationship management and proactive servicing, aiming to:
- Retain clients through high satisfaction levels
- Expand relationships via cross-selling opportunities
You will develop strong internal relationships across Aviva Investors' Distribution, Investment, and Operations teams. Managing a team of Client Relationship Directors and Managers, you will ensure high-quality relationship management and client service, developing strategies to maximize cross-selling potential and maintaining Client Engagement Plans.
- Team management experience preferred
- IMC qualification required
- Strong knowledge of Asset Management, including public and private markets
- Client-centric mindset focused on solutions
- Proactive, ownership-driven attitude and ability to foster this in others
- Generous pension scheme (up to 14% contribution)
- Annual performance bonus eligibility
- Family-friendly leave policies
- Holiday entitlement with buy/sell options
- Up to 40% discount on Aviva products
- Flexible benefits including electric cars
- Matching Share Plan and Save As You Earn scheme
- 21 volunteering hours annually
The role requires certification under FCA/PRAs SMCR, including background checks and ongoing compliance training.
Aviva is committed to diversity and inclusion, welcoming applications from all backgrounds. Flexible working options are available, including part-time and job-sharing arrangements.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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