Customer Relationship Manager

Motia; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fleet solutions company based in Leeds is seeking a customer-focused individual for a role that involves maintaining relationships with customers, promoting fleet products, and providing top-notch service. The ideal candidate will have contact centre experience, strong communication skills, and a passion for helping customers. The role offers a salary of £25,727 per annum plus potential commission. Enjoy a supportive work environment with great benefits including extra leave on your birthday and sociable hours.

Benefits

Basic salary

Monthly commission

Birthday leave

Free breakfast

Sociable hours

Early Friday finish

Fun working environment

Dress down office

25 days annual leave

Pension

Life assurance

Qualifications

• Previous contact/call centre experience is a must.
• Enthusiastic and a great communicator.
• Willing to learn about products and services.

Responsibilities

• Maintain relationships with customer portfolio.
• Discuss and cross-sell fleet products and services.
• Contact customers from New Business and Customer Support.

Skills

Contact centre experience

Customer focused

Communication skills

Organisational skills

Job description

At Motia, we're not just about Fuel Cards we're at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We're committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 50,000 customers nationwide. Whether you're passionate about sales, technology, customer service, or management, you'll find opportunities here that will challenge, inspire, and reward you.

Please note this position is based at our Lawnswood office in North Leeds (LS16 6QY).

Duties and Responsibilities

• Maintain excellent relationships with your customer portfolio - understanding your customers current and future EV journey and key drivers for usage
• Discuss and cross sell our full range of fleet products and services
• Contact customers that have been passed over from New Business and Customer Support
• Provide and deliver the best possible customer service
• Review and respond to customer emails and correspondence
• Ensure customers are aware and competent in using our online Account Management portal (My Fleet Hub)
• Confirm and update customers' data and information
• Engage with customers that may be showing initial signs of a reduction in their fuel spend, exploring the reasons why and providing a suitable solution
• Monthly commission subject to KPI's being achieved

Requirements

• Previous, tenured contact/call centre experience is a requirement for this position
• Customer focused
• Enthusiastic and a great communicator
• Willing to learn about all our products and fleet services
• Eager to understand more about our customers and their businesses
• Enjoy talking on the phone with a good telephone manner
• Organised with the ability to prioritise workload

Benefits

• Basic salary - £25,727 per annum
• Monthly commission - OTE £350 per month
• An additional day annual leave for your birthday
• Free breakfast
• Sociable working hours, no weekends or evenings
• Early Friday finish
• Fun, supportive working environment
• Dress down office
• 25 days annual leave
• Pension
• 4 x salary life assurance

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.