IT Supplier Relationship Manager

OSB Group; Chatham; Hybrid; GBP 48,000 - 58,000; Full time

Job summary

A leading mortgage lender in Chatham seeks an individual to enhance supplier relationships within its IT department. You will manage stakeholders, engage with vendors, and develop governance frameworks. Ideal candidates have experience in supplier performance management and knowledge of P2P tools. The position offers a competitive salary range, annual bonuses, and flexible working opportunities.

Benefits

Discretionary annual bonus up to 15%

28 days annual leave plus bank holidays

Contributory pension (8% employer 5% employee)

Life Assurance (4x salary)

Access to Private Medical Insurance

Hybrid working options

Qualifications

• Previous work experience in relationship management with stakeholders.
• Experience in managing performance issues within supplier management.
• Knowledge of ServiceNow or similar workflow tools.

Responsibilities

• Manage vendors and conduct regular reviews with suppliers.
• Chair supplier meetings for senior stakeholders.
• Work with teams to ensure smooth governance and contracts.

Skills

Relationship management

Supplier management

Performance monitoring

Knowledge of ServiceNow or similar

Knowledge of P2P tools

Category management

Tools

Oracle

SAP

Job description

About the team

OSB are looking to strengthen its IT Supplier Relationship team, to support our growing dynamic supply chain. The team is new, and working with the IT Commercial Team the mission is to create a professional team supporting our internal stakeholders and our IT Suppliers. This is a critical role in the Banks Third Party Vendor management approach. By creating robust category management, you will be part of a team that shapes the future of our technology supplier and relationship management landscape.

This is a greenfield environment; if you are interested in creating something from the ground up within a busy IT department that is rising to meet the needs of an evolving post‑merger environment, then this could be the right role for you. You will be part of a team of 6 within the office of the CIO function. At OSB, our office of CIO function is a collaborative friendly team with an open‑door policy.

This role can be in Wolverhampton or Chatham.

About Us

OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost‑efficient operating model is supported by our wholly‑owned subsidiary OSBIndia.

Our philosophy

Before you read on, we’re committed to diversity and hope that our employee base reflects the diverse nature of society. To understand more, please follow.

What you will be doing

In this role, you will have the opportunity to work with a variety of stakeholders, 300 suppliers and to carry out horizon scanning. The day to day will involve strategic management of vendors, regular reviews with suppliers and setting up the governance framework. The split will be 30% supplier engagement, 40% internal stakeholder management and the rest will involve governance.

Your responsibilities will include…

• Bringing best practice to manage suppliers within IT to deliver high quality engagement with, being responsive to internal demands, open to the challenges articulated by the supplier and be able to demonstrate management of supplier’s performance in line with statutory responsibility.
• Holding the suppliers to account and ensure they prepare and provide regular status and governance reports against key metrics. In some instances, these metrics will need to be developed.
• Chair a range of supplier meetings for senior stakeholders, ensuring an appropriate agenda, papers from both parties and appropriate minutes.
• Working collaboratively with the IT subject matter experts to ensure the right level of involvement from them in the supplier interactions. Helping colleagues understand supplier obligations and what their expectations should be while and allowing suppliers an opportunity to present potential changes that may be of advantage to the company. Where possible, ensuring value add from supplier.
• Work with the Commercial, Vendor Management and Legal teams closely to ensure a smooth pathway through governance, contract tender, award through to live service and exit.

In return for your commitment

We offer a base salary dependent on experience starting at £48,000 to £58,000 and a competitive benefits package including :

• Discretionary annual bonus opportunity of up to 15%
• 28 days annual leave plus bank holidays
• Contributory pension (8% employer 5% employee)
• Life Assurance (4x salary) plus Group Income Protection
• Access to Private Medical Insurance and Medical Cash Plan
• Maternity & Adoption Leave – Occupational Maternity / Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13‑week period.
• Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth.
• Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

Could you be the one?

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous work experience in relationship management and working with a variety of stakeholders.
• Previous experience in managing performance issues within supplier management.
• Previous experience with performance monitoring or service levels
• Knowledge of both ServiceNow or similar workflow tools
• Knowledge of P2P tools like Oracle, SAP or similar
• Knowledge of Category management

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

Whilst we are an organisation that values face‑to‑face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible‑working opportunities are important for establishing a healthy work‑life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre‑employment screening checks should your application be successful.