Customer Relationship Manager

Motia; Burnley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fleet solutions provider in Burnley is seeking a Customer Relationship Manager to enhance customer loyalty through excellent service. You'll engage with customers, understand their needs regarding fleet products, particularly electric vehicles, and manage a portfolio. A supportive environment with a basic salary of £25,727 per annum plus monthly commission is offered, along with generous benefits including additional annual leave for birthdays and sociable working hours.

Benefits

Birthday leave

Free breakfast

Sociable working hours

Early Friday finish

Dress down office

25 days annual leave

Pension

4 x salary life assurance

Qualifications

• Previous contact or call centre experience is a requirement.
• Ability to work well with customers to understand their needs.
• Good telephone manner.

Responsibilities

• Maintain relationships with the customer portfolio.
• Cross sell fleet products and services.
• Provide best possible customer service.

Skills

Contact/call centre experience

Customer focused

Enthusiastic

Great communicator

Organised

Job description

At Motia, we’re not just about Fuel Cards we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job.

With over 300 employees across five offices, we support over 50,000 customers nationwide. Whether you’re passionate about sales, technology, customer service, or management, you’ll find opportunities here that will challenge, inspire, and reward you.

As a Customer Relationship Manager, you will be part of a team responsible for the development and maintenance of our existing portfolio of customers. Maximising customer loyalty and profitability. You will work with our customers to match their needs with our wide range of fleet products and services, primarily our exciting new Electric Vehicle (EV) products and solutions.

Please note this position is based at our Burnley Town Centre office.

Duties and Responsibilities

• Maintain excellent relationships with your customer portfolio – understanding your customers current and future EV journey and key drivers for usage.
• Discuss and cross sell our full range of fleet products and services.
• Contact customers that have been passed over from New Business and Customer Support
• Provide and deliver the best possible customer service.
• Review and respond to customer emails and correspondence.
• Ensure customers are aware and competent in using our online Account Management portal (My Fleet Hub).
• Confirm and update customers’ data and information.
• Engage with customers that may be showing initial signs of a reduction in their fuel spend, exploring the reasons why and providing a suitable solution.
• Monthly commission subject to KPI’s being achieved.

Our friendly, consultative, and knowledgeable approach to everything we do sets us apart from our competitors, and we are always looking for enthusiastic people with a passion for speaking to customers to join our business. The ideal person will be able to demonstrate that the following skills:

• Previous, tenured contact/call centre experience is a requirement for this position.
• Customer focused.
• Enthusiastic and a great communicator.
• Willing to learn about all our products and fleet services.
• Eager to understand more about our customers and their businesses.
• Enjoy talking on the phone with a good telephone manner.
• Organised with the ability to prioritise workload.

• Basic salary - £25,727 per annum
• Monthly commission - OTE £350 per month.
• An additional day annual leave for your birthday
• Free breakfast
• Sociable working hours, no weekends or evenings
• Early Friday finish
• Fun, supportive working environment
• Dress down office
• 25 days annual leave
• Pension
• 4 x salary life assurance

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.