Manager Operation à United States

Our client is a major international professional services firm providing legal, corporate, and fiduciary services to global corporations, financial institutions, and investment fund managers. They operate across multiple jurisdictions including the Americas, Europe, the Middle East, and Asia, delivering solutions that span corporate governance, compliance, and operational excellence.

The Vice President of Operations will lead and oversee corporate services data processes, change management, and automation initiatives, working closely with senior leadership to implement strategies that enhance internal operations and improve efficiency for both teams and clients. This is a highly visible, strategic role with direct impact on operational excellence and client service delivery across multiple jurisdictions.

Key Responsibilities

• Act as the primary point of contact for corporate services projects across multiple locations, including Cayman, Dubai, and Hong Kong.
• Monitor and respond to regulatory requests, exception reporting, and ongoing change management reviews.
• Collaborate with IT and Data Governance teams to automate system processes and optimise technology use.
• Ensure internal data integrity, compliance with policies, and adherence to quality assurance standards.
• Develop frameworks to manage client requests for automation and data sharing.
• Lead training initiatives, including Microsoft Excel and system processes, for corporate administration teams.
• Support delivery of excellent client service and resolution of escalated issues in line with business needs.
• Identify and implement workflow improvements, leveraging best practices across jurisdictions.
• Monitor key operational metrics and provide feedback to stakeholders on system utilisation and efficiency.
• Stay up-to-date with legislative and regulatory changes and incorporate these into operational strategies.
• Contribute to business planning and strategic initiatives, including ad hoc projects as required.

Qualifications & Experience

• Professional qualification or degree in business, law, or finance.
• Minimum 6 years’ relevant experience in a similar operational or corporate services role.
• Proven track record in change management, risk oversight, and fostering high-performance cultures.
• Strong organisational, analytical, and decision-making skills with attention to detail.
• Excellent verbal and written communication skills, including presentation capabilities.
• Ability to work independently and collaboratively in a high-pressure, deadline-driven environment.
• Knowledge of Cayman Islands laws and regulations is preferred.
• Strategic thinker with the ability to assess the impact of operational decisions on the wider firm.

Why Apply?

• Opportunity to take a strategic leadership role in a globally recognised professional services firm.
• Work across multiple international jurisdictions and collaborate with senior stakeholders.
• Lead initiatives that directly improve operational efficiency and client service delivery.
• Be part of a dynamic, high-performing team with significant exposure and career growth potential.

Why the Cayman Islands?

The Cayman Islands offers a unique opportunity to grow your career in one of the world’s leading financial centres. With no income tax, an international business community, and access to global clients and complex structures, Cayman is a hub for professionals in legal, fiduciary, compliance, and operational risk functions.

You’ll enjoy world-class career exposure while living in a beautiful, safe, and vibrant environment.

Benefits

• Salaries commensurate with experience and qualifications ranging between US$120,000 to US$155,000
• Health insurance contributions included as part of the compensation package
• Pension contributions in line with local market standards
• Relocation support available for candidates moving from outside the Cayman Islands
• Opportunity to work in a global, forward-thinking professional services environment focused on operational excellence and innovation

Confidentiality Statement: Quix Recruitment prioritises confidentiality throughout the recruitment process. We understand the sensitivity of exploring new career opportunities while currently employed. Rest assured that when you apply through Quix Recruitment, your application is kept completely confidential from both your current employer and the hiring company. If we determine that you might be a good fit for the position, we will arrange a confidential call with you to discuss the opportunity in more depth. Only after obtaining your permission will we share your CV with the hiring company.

Disclaimer: Please note that all personal information collected during the application process will be used for recruitment-related purposes only. We are committed to protecting your privacy and will not disclose your information to any third parties.