Operations Support Manager

Katalysysts Consulting; Swindon; On-site; GBP 31,000 - 38,000; Full time

Job summary

A healthcare consulting firm in Swindon is looking for a skilled manager to lead the Outpatient Administration team. Role involves ensuring service efficiency, managing performance, and supporting staff training. Ideal candidates will have leadership experience, a degree, and strong communication skills. This full-time, permanent position offers a competitive salary between £31,049 to £37,796 annually, with a focus on delivering quality health services to the community.

Qualifications

• Degree or equivalent experience.
• Evidence of further training / experience in a relevant area.
• Proven experience of developing administrative processes.

Responsibilities

• Lead day-to-day management of Outpatient Administration staff.
• Monitor service quality and patient experience.
• Manage training programs and induction processes.

Skills

Team leadership

Performance management

Communication skills

Organizational awareness

Analytical skills

Education

Degree or equivalent experience

Training in relevant area

Formal project management qualification

Job description

Job Summary

To lead the day-to‑day management of Outpatient Administration staff and administrative processes, supporting the Performance Operations Manager to deliver key performance indicators and enhance service efficiency.

To provide first line management of the Outpatient Supervisors, with responsibility for performance, workload management, adherence to policies, procedures and standards of customer care and quality.

This post holder will manage the implementation of, and continually monitor, Staff induction programmes and training requirements. In liaison with the Performance Operations Manager, ensure the appropriateness of Outpatient administrative services and performance management requirements of the Trust are met; in particular financial expenditure targets, cost control, quality, staffing and activity improvement plans.

Main duties of the job

• Support services through the production of effective systems and processes which enable the reporting of activity information by operational staff, linking, where necessary with other departments to co‑ordinate arrangements and continuous improvement.
• Provide teams with information about performance and system and ensure that such information is clearly understood to develop ownership and commitment to service delivery.
• Support adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring.
• Produce information and reports in a timely manner which may be of a complex nature, accounting for performance against targets and overseeing the development and delivery of action plans/processes to support improvements.

About Us

"Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives."

Details

Date posted: 16 December 2025

Pay scheme: Agenda for change

Band: Band 5

Salary: £31,049 to £37,796 a year per annum pro rata

Contract: Permanent

Working pattern: Full‑time

Reference number: 249-7561745-2

Job location: Great Western Hospitals NHS Foundation Trust, Marlborough Road, Swindon, SN3 6BB

Job Responsibilities

• Responsible for the standard and quality of the Unit Managers, requesting, analysing, and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality.
• Ensure that great service is provided within the clinical unit and that patient feedback is gathered locally, analysed and improvement plans are in place to increase the patient satisfaction experience.
• Be the custodian of a brilliant experience for our patients, through the management of the unit managers/Patient Experience team warm and engaging interaction with a smile at all times.
• Deliver a brilliant patient experience subject to patient feedback and continue to adapt and grow the experience delivery by putting the patient at the heart of everything we do.

Person Specification

Education (Essential)

• Degree or equivalent experience
• Evidence of further training / experience in a relevant area

Education (Desirable)

• Formal project management qualification

Experience (Essential)

• Evidence of leading and monitoring projects
• Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services for patients
• Proven experience of developing administrative processes, analysing information, and report writing
• Organisational awareness
• Experience of handling complaints
• Able to lead, facilitate and motivate a wide range of teams to achieve results
• Strong communication skills with the ability to manage complex or sensitive information

Experience (Desirable)

• Experience of working in management role in the NHS
• Experience and understanding of outpatient services and performance indicators

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Employer details

Great Western Hospitals NHS Foundation Trust
Great Western Hospitals NHS Foundation Trust
Marlborough Road
Swindon
SN3 6BB

Website: https://www.gwh.nhs.uk/