Hospitality Operations & Guest Experience Manager

Sodexo; City of Westminster; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading hospitality services provider in the UK is seeking an experienced Hospitality Manager to oversee daily operations, ensuring exceptional guest experiences while meeting business objectives. This hands-on leadership role involves managing staff, finances, and client relationships in a fast-paced environment. The ideal candidate will have proven experience in hospitality operations, strong leadership skills, and a degree in Hospitality Management or related field. Benefits include wellbeing support and access to a comprehensive Employee Assistance Programme.

Benefits

Unlimited access to wellbeing support

Employee Assistance Programme

24-hour virtual GP Service

Sodexo Discounts Scheme

Pension Plan membership

Learning and development opportunities

Bike to Work Scheme

Enhanced benefits and leave policies

Qualifications

• Proven experience in hospitality operations with supervisory responsibilities.
• Experience managing teams and budgets.

Responsibilities

• Oversee daily operations to ensure exceptional guest experiences.
• Manage staff recruitment, training, and scheduling.
• Ensure compliance with health, safety, and legal regulations.
• Oversee budgeting, cost control, and revenue forecasting.
• Promote the business and implement marketing strategies.

Skills

Strong leadership and communication skills

Excellent problem-solving abilities

High level of customer service focus

Financial acumen

Ability to remain calm under pressure

Education

Degree in Hospitality Management or related field

Job description

A leading hospitality services provider in the UK is seeking an experienced Hospitality Manager to oversee daily operations, ensuring exceptional guest experiences while meeting business objectives. This hands-on leadership role involves managing staff, finances, and client relationships in a fast-paced environment. The ideal candidate will have proven experience in hospitality operations, strong leadership skills, and a degree in Hospitality Management or related field. Benefits include wellbeing support and access to a comprehensive Employee Assistance Programme.