Shift Manager: Lead Operations & Guest Experience

McDonald’s; Mansfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-food chain in Mansfield is seeking a Shift Manager to oversee operations in a busy restaurant. The successful candidate will lead a team of over 100 employees, ensuring compliance with quality and customer service standards. Responsibilities include coaching staff, solving operational issues, and managing shift patterns, including weekends and holidays. The role offers competitive pay and benefits, including holiday pay and a meal allowance.

Benefits

Holiday pay

Service awards

Meal allowance

Employee discounts

Premium shift pay for overnight work

Sick pay

Qualifications

• Experience managing and leading teams within retail, hospitality, or customer-focused environments.
• Ability to work changeable shift patterns, including weekends and bank holidays.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Orient, assist, and coach employees.
• Ensure compliance with production and quality standards.
• Monitor operations and reallocate resources as needed.
• Identify and resolve operational problems.
• Drive sales and profitability.
• Manage shift patterns across multiple day parts.

Skills

Leadership skills

Communication skills

Problem-solving skills

Job description

A leading fast-food chain in Mansfield is seeking a Shift Manager to oversee operations in a busy restaurant. The successful candidate will lead a team of over 100 employees, ensuring compliance with quality and customer service standards. Responsibilities include coaching staff, solving operational issues, and managing shift patterns, including weekends and holidays. The role offers competitive pay and benefits, including holiday pay and a meal allowance.