Customer Operations Manager

Zest 4 Talent; Headcorn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A specialist recruitment agency is seeking a Customer Operations Manager for an exciting adventure sports company in England. The role involves overseeing site operations, managing a customer experience team, and ensuring compliance with regulations. The ideal candidate will possess strong organizational and leadership skills, a solution-oriented mindset, and a passion for adventure sport. A competitive salary of approximately £40k is offered alongside the opportunity to work in a dynamic environment.

Qualifications

• Experience in customer-centric roles or hospitality can be beneficial.
• Ability to perform multitasking in a fast-paced environment.

Responsibilities

• Oversee all operational activity at the site.
• Ensure operational days meet set KPIs and metrics.
• Manage a 12-month rota and report recruitment needs.
• Ensure compliance with regulations and site maintenance.
• Conduct staff reviews and maintain records.
• Oversee the Customer Experience team and apprentices.
• Support recruitment processes for the Customer Experience team.

Skills

Organisational mindset

Team leadership skills

Solution resolution approach

Attention to detail

Passion for adventure sport

Job description

Zest4Talent are recruiting an Customer Operations Manager for an established and growing company we have a long-standing relationship with. This is an exciting opportunity for a growing business with an impressive track history with a 5-yr growth plan already in inception. A competitive salary of c£40k neg is on offer. Due to the nature of their industry (Adventure Sport) they are looking for working days of Wednesday - Sunday with a Mon, Tue weekend ideally.

The successful candidate for the Customer Operations Manager will have the following attributes and experience:

• An organisational mindset with a positive manner and open personality
• Have team leadership skills with the ability to motivate
• Have a solution resolution approach
• Good attention to detail as with the ability to multitask
• A passion for adventure sport

If you have worked for an action based, customer centric company or perhaps have had a career in hospitality you could have the transferable skills that would be perfect for the role.

The Site Operations Manage role will include:

• Reporting to the Head of Operations you will oversee all operational activity at your site
• Ensure operational days meet set KPI's and metrics with the customer journey being paramount
• Manage a 12-month rota and ensure any staff gaps or recruitment needs are reported
• Ensure the site is fully compliant to regulations
• Budgeting and planning for site improvement and ensure maintenance is up to date
• Conduct staff reviews and record keep
• Oversee the Customer Experience team including all onsite apprentices
• Support the recruitment process within the Customer Experience team as well as the annual recruitment of new apprentices

If this Customer Operations Manager for this adventure sports company sounds like the ideal next carer move and you feel your experience and qualifications align then please contact Michelle @ Zest4Talent or apply without delay for an initial telephone interview.

Zest4Talent are a specialist recruitment agency working on behalf of our clients. Zest4Talent values inclusivity and diversity and are committed to promote equal opportunities for all our candidates. All our consultants are Recruitment and Employment confederation trained and accredited