Jobs in London, United States

Résumé du poste

A leading online insurance company in Greater London is seeking a Complaints Handler to resolve customer complaints efficiently and professionally. The role involves investigating issues, documenting findings, and ensuring positive customer outcomes. Ideal candidates will have experience in complaint handling within an FCA-regulated setting. This position offers competitive benefits and a flexible working environment, with a focus on personal growth and team collaboration.

Prestations

Qualifications

• Ability to deal with difficult or unhappy customers with professionalism.
• Experience in managing customer expectations through clear communication.
• Strong attention to detail in responses and investigations.

Responsabilités

• Manage own caseload and inbox efficiently.
• Investigate and document complaints to ensure fair outcomes.
• Communicate effectively with customers through various channels.
• Provide feedback to improve products and processes.
• Maintain understanding of claims and underwriting processes.