Repair Studio Assistant — 40h + Bonus (London)

Samsonite; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luggage brand in London is seeking a Repair Studio Assistant for a 40-hour work week. The role involves customer service, managing repairs, and studio administration. Candidates should be self-motivated and organized, with clear communication skills. The position offers a dynamic retail experience, making it ideal for individuals who thrive in fast-paced environments. The work environment is positive, and you will handle various tasks related to luggage repairs and customer interactions.

Benefits

Bonus opportunities

Qualifications

• Ability to communicate politely with customers in various formats.
• Strong organizational skills for managing service records and administration.
• Basic mechanical skills for hardware replacement.

Responsibilities

• Provide clear communication with customers in person and online.
• Log and manage repair cases and administrative tasks.
• Assess and diagnose luggage issues accurately.
• Replace basic hardware components like wheels and locks.

Skills

Clear communication

Organizational skills

Problem-solving

Customer service

Job description

A leading luggage brand in London is seeking a Repair Studio Assistant for a 40-hour work week. The role involves customer service, managing repairs, and studio administration. Candidates should be self-motivated and organized, with clear communication skills. The position offers a dynamic retail experience, making it ideal for individuals who thrive in fast-paced environments. The work environment is positive, and you will handle various tasks related to luggage repairs and customer interactions.