Strategic Head of Indirect Sales Operations

Merlin Entertainments - Corporate; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading entertainment company is seeking a Head of Indirect Sales Operations in London. This role oversees operational support for Indirect Sales teams globally, ensuring excellence while maximizing revenue. The candidate should have extensive experience in leisure, team management skills, and a proficient understanding of sales environments. The position offers a competitive salary and numerous benefits including discounts and pension schemes.

Benefits

40% discount off LEGO® products

Merlin Magic Pass for free attraction tickets

25% discount in retail shops and restaurants

Annual Merlin Pass for family

Private pension scheme

Life assurance

Employee assistance programme

Access to employee discounts

Ongoing training & development

Qualifications

• 5+ years of experience in the leisure/entertainment industry.
• Experience managing a large team is essential.
• Basic project management skills and strategic mindset preferred.
• Experience with Admissions / Ticketing Systems is a plus.
• Proficient in Excel, analyzing large data sets.
• Exceptional communication abilities with all stakeholders.

Responsibilities

• Oversee operational support for Indirect Sales teams.
• Drive operational excellence to maximize revenue opportunities.
• Support new business development activities globally.
• Ensure compliance and track documentation processes.
• Collaborate with Digital & Data teams for system improvements.

Skills

Experience in leisure, entertainment industry

Team management experience

Basic project management skills

Understanding of B2B sales environment

Proficiency in Excel

Exceptional communication skills

Change management tracking

Job description

A leading entertainment company is seeking a Head of Indirect Sales Operations in London. This role oversees operational support for Indirect Sales teams globally, ensuring excellence while maximizing revenue. The candidate should have extensive experience in leisure, team management skills, and a proficient understanding of sales environments. The position offers a competitive salary and numerous benefits including discounts and pension schemes.