Head of Indirect Sales Operations

Merlin Entertainments - Corporate; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading entertainment company is seeking a Head of Indirect Sales Operations in London. This role oversees operational support for Indirect Sales teams globally, ensuring excellence while maximizing revenue. The candidate should have extensive experience in leisure, team management skills, and a proficient understanding of sales environments. The position offers a competitive salary and numerous benefits including discounts and pension schemes.

Benefits

40% discount off LEGO® products

Merlin Magic Pass for free attraction tickets

25% discount in retail shops and restaurants

Annual Merlin Pass for family

Private pension scheme

Life assurance

Employee assistance programme

Access to employee discounts

Ongoing training & development

Qualifications

• 5+ years of experience in the leisure/entertainment industry.
• Experience managing a large team is essential.
• Basic project management skills and strategic mindset preferred.
• Experience with Admissions / Ticketing Systems is a plus.
• Proficient in Excel, analyzing large data sets.
• Exceptional communication abilities with all stakeholders.

Responsibilities

• Oversee operational support for Indirect Sales teams.
• Drive operational excellence to maximize revenue opportunities.
• Support new business development activities globally.
• Ensure compliance and track documentation processes.
• Collaborate with Digital & Data teams for system improvements.

Skills

Experience in leisure, entertainment industry

Team management experience

Basic project management skills

Understanding of B2B sales environment

Proficiency in Excel

Exceptional communication skills

Change management tracking

Job description

What you'll bring to the team

Head of Indirect Sales Operations

Location: London, Arbor

Hours: 37.5 hours per week

Contract Type: Permanent, salaried

We are recruiting for a Head of Indirect Sales Operations, who will be responsible for the operational support and delivery of the Indirect Sales teams across Merlin, driving operational excellence while maximizing revenue opportunities through a solution-based approach. The Head of Indirect Sales Operations will indirectly manage the 4 regional Sales & Operations Executives supporting the Indirect Sales teams - UK, EU, APAC and North America.

The Head of Indirect Sales Operations will support new business development activities on a global level from new products to partnerships or new attractions, they will ensure best practice and identify new solutions with the relevant tracking and documentation in place to further enhance the activities of the Indirect Sales Team.

As a key partner in new business development and digital trade, the Head of Indirect Sales Operations will collaborate with various departments across Merlin to identify areas for improvement and documentation of process, always ensuring compliance, and driving efficiencies across digital platforms to maximise accurate data capture.

The Head of Indirect Sales Operations will work closely with the Digital & Data teams to continuously improve our use of technology and, having previously worked on the presentation of business cases, you will be well versed in preparing new business cases for system improvements, efficiencies, optimisation and budgetary considerations.

Qualifications & Experience

• Must have at least 5 years’ experience working in leisure, entertainment industry
• Experience managing a team is essential, ideally a large team
• Basic project management skills & experience is advantageous, with a strategic and tactical mindset
• Experience working with Admissions / Ticketing Systems and an understanding of a B2B sales environment is preferred
• Proficient in Excel, with significant experience analysing and utilising large data sets
• An exceptional communicator with the ability to manage and influence stakeholders of all levels, both internal and external
• Able to develop and track initiatives and change management in alignment with business cases as necessary

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• “Enjoy the Ride” Merlin Annual Pass for you and five loved ones!
• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

Pay Range Competitive