Repair Studio Assistant

Samsonite; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luggage brand in London is seeking a Repair Studio Assistant for a 40-hour work week. The role involves customer service, managing repairs, and studio administration. Candidates should be self-motivated and organized, with clear communication skills. The position offers a dynamic retail experience, making it ideal for individuals who thrive in fast-paced environments. The work environment is positive, and you will handle various tasks related to luggage repairs and customer interactions.

Benefits

Bonus opportunities

Qualifications

• Ability to communicate politely with customers in various formats.
• Strong organizational skills for managing service records and administration.
• Basic mechanical skills for hardware replacement.

Responsibilities

• Provide clear communication with customers in person and online.
• Log and manage repair cases and administrative tasks.
• Assess and diagnose luggage issues accurately.
• Replace basic hardware components like wheels and locks.

Skills

Clear communication

Organizational skills

Problem-solving

Customer service

Job description

Position: Repair Studio Assistant, 40 hours per week + bonus

Location: Samsonite Store, 285 Oxford St, London W1C 2DW

Availability: November 2025

Join the Global Leader in Travel Solutions

Are you looking to join a fun, fast-paced retail environment with plenty of variety?

Samsonite is offering an exciting opportunity to become part of the world’s leading luggage and accessories brand. This role blends customer service, repair coordination, and day-to-day studio administration. We are looking for a confident, organised, and self-motivated individual who thrives in a dynamic environment.

About Us

For more than 110 years, Samsonite has been defined by innovation, design, and leadership in new materials and technologies. Guided by our company motto “Do unto others as you would have them do unto you” our core values of Entrepreneurialism, Openness, Partnership, Integrity, and Family Feeling shape everything we do.
Building on our heritage of quality and durability, our vision is to become the most sustainable lifestyle bag and travel luggage company in the world.

Key Responsibilities

• Provide clear, polite communication with customers in person, over the phone, and via messaging
• Log repair cases, update service records, and manage day-to-day admin within the Repair Studio
• Assess and diagnose luggage issues promptly and accurately
• Replace basic hardware components such as wheels, handles, locks, zips, and screws
• (Note: This role does not involve stitching, sewing, or fabric repairs)
• Handle customer complaints calmly and professionally to achieve positive resolutions
• Work collaboratively with the team, supporting smooth workflow and customer satisfaction
• Maintain a clean, neat, and well-organised workspace
• Stay informed about Samsonite products, repair guidelines, and industry trends