Jobs in Cardiff, United Kingdom

The Data & Reporting Officer provides operational and analytical support to the Data Quality Lead by producing accurate, timely, and reliable data outputs that support the effective operational running and strategic decision-making of the Fuller and Forbes Healthcare Group.

The postholder will be responsible for running reports and searches across multiple clinical systems, including EMIS and SystmOne, supporting large‑scale data projects, audits, and improvement initiatives led by the Data Quality Lead. The role focuses on data extraction, reporting, validation and presentation, working to agreed definitions, standards, and priorities, rather than owning data governance or strategy.

This role is essential in ensuring that high‑quality data is available to inform service planning, performance monitoring, regulatory requirements, and quality improvement activity across the organisation.

The Data & Reporting Officer is responsible for producing accurate and timely reports from clinical systems including SystmOne and EMIS Web to support the operational and strategic needs of the organisation. This includes running and maintaining reports for QOF, eConsultation activity, public health programmes, performance monitoring, and population health initiatives. The role supports the Data Quality Lead by preparing datasets, validating outputs, and contributing to data projects that inform service planning, quality improvement, and regulatory requirements, ensuring that reliable data is available to support safe, effective and efficient patient care.

Fuller & Forbes Healthcare Group is a multi‑site primary care and community healthcare provider delivering services across six locations in England: Gateshead, Burnley, Leeds, Exeter, Barnstaple and Plymouth. The organisation provides high‑quality, patient‑centred care through a combination of traditional general practice services and innovative community‑based models.

In addition to its core practice locations, Fuller & Forbes holds two further commissioned contracts in Devon, delivering Same Day Acute Services (SAS) and Discharge to Assess (D2A) pathways. These services support system‑wide priorities by improving patient flow, reducing unnecessary hospital admissions, and enabling safe and timely discharge from secondary care.

The organisation operates with a clear board and governance structure, supported by a wider central team that includes roles such as Project Manager, Data Quality Lead, IT Lead and operational support staff. This structure enables consistent standards, strong oversight, and effective delivery across all sites.

Fuller & Forbes Healthcare Group places a strong emphasis on innovation and digital enablement, focusing on practical solutions that maximise clinical capacity, improve operational efficiency, and support sustainable models of care while maintaining high standards of safety and quality.

DUTIES AND KEY RESPONSIBILITIES

Run routine and ad hoc reports from clinical systems including EMIS Web and SystmOne, in line with agreed specifications and priorities.

Produce accurate datasets and reports to support:

• Quality improvement initiatives
• Performance monitoring
• Strategic planning and decision‑making

Validate data outputs to ensure accuracy, completeness, and consistency before submission or presentation.

Maintain clear documentation of report logic, data sources, and assumptions to support transparency and reproducibility.

Support the Data Quality Lead in delivering large‑scale data quality and improvement projects, including population health initiatives, recalls, audits, and performance programmes.

Assist with data preparation for regulatory, contractual, and internal reporting requirements.

Work to agreed data definitions and standards set by the Data Quality Lead, escalating discrepancies or concerns promptly.

Contribute to the development and refinement of reporting processes to improve efficiency and reliability.

Work closely with clinical, administrative, and operational teams to understand reporting requirements and ensure outputs meet organisational needs.

Liaise with IT and system suppliers as required to support reporting functionality and resolve data extraction issues.

Support consistency of reporting approaches across practices within the group.

Handle all data in line with GDPR, data protection legislation, and organisational policies, under the guidance of the Data Quality Lead.

Ensure secure storage, transfer, and handling of patient‑identifiable and sensitive information at all times.

Maintain organised records of reports, schedules, and outputs.

Identify opportunities to improve reporting processes, automation, and efficiency, and propose these to the Data Quality Lead.

Participate in training and development related to data systems, reporting tools, and information governance.

Support additional data‑related tasks as required to meet organisational priorities.

Undertake any other reasonable duties commensurate with the role.

Educational Background:

Core GCSE qualification; additional certification or training in Office Management, Business Administration, or a related field is preferable.

Experience:

Proven experience in an administrative role within a healthcare setting, particularly in handling patient and performance data.

Familiarity with running clinical reports and clinical systems such as EMIS and S1.

Technical Skills:

Proficiency in SystmOne and/or EMIS.

Strong computer skills, including proficiency with MS Office (Word, Excel, Outlook) and the ability to manage electronic health records accurately.

Communication Skills:

Excellent verbal and written communication skills, necessary for interacting effectively with patients, healthcare providers, and insurance companies.

Ability to handle sensitive information confidentially and interact professionally with various stakeholders.

Organisational Skills:

Exceptional organisational and time management skills; able to prioritise tasks efficiently in a fast‑paced environment.

Detail‑oriented with a focus on accuracy and precision, especially important in coding, filing, and documentation.

Analytical Abilities:

Strong analytical skills, with the ability to interpret data and clinical reports, aiding in effective decision‑making and administrative support.

Skill in identifying inefficiencies in data management and proposing effective solutions.

Flexible and adaptable to new systems and protocols, with the ability to learn quickly and implement changes to data reporting procedures.

Comfortable working independently or as part of a team, and able to support a range of departments with various administrative needs.

Commitment to continuous professional development in healthcare administration.

Ethical mindset with a strong commitment to upholding patient privacy and adhering to data protection regulations.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.