Deputy Boutique Manager - Bond Street

Richemont; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A luxury retail firm in London is seeking a Deputy Boutique Manager to support the UK Retail Director. The role includes managing the sales team, enhancing customer loyalty, and ensuring store profitability. The ideal candidate has strong management experience in luxury retail, excellent communication skills, and a proactive approach to business needs. Flexible work hours, including weekends, are required.

Qualifications

• Experience in luxury retail is essential.
• Must be available to work retail hours, including weekends.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Support the UK Retail Director to optimize sales and profitability.
• Manage the team and ensure smooth store operations.
• Handle financial and administrative management of the store.

Skills

Strong management experience

Excellent communication skills in English

Leadership skills

Customer service skills

Analytical skills

Organizational skills

Interpersonal communication skills

Proactive approach

Ability to motivate a team

Job description

Overview

Deputy Boutique Manager - Bond Street

Permanent, Full Time

You will support the UK Retail Director in their duties by building customer loyalty leading the sales team in order to optimize and increase turnover and ensure the profitability of the store. In the absence of the UK Retail Director, you are the operational and managerial relay to the Bond Street team.

How will you make an impact?

Sales:

• Develop turnover by selling and building customer loyalty, ensure compliance with business practices
• Be the guarantor of the customer experience and ensure respect for customer service
• Contribute to the good presentation of products and ensure their development
• Handle customer disputes Process special orders and work closely with operational departments to ensure follow-up

Management:

• Manage the team in support of the UK Retail Manager to ensure the smooth running of the store and achieve the objectives
• Ensure the safety of people and property
• Establish a positive and dynamic work atmosphere, by setting performance objectives and sharing constructive feedback on the results with the teams develop and train teams
• Ensuring a presence on the shop floor
• Manage schedules propose and develop all ideas likely to promote the brand locally set up and monitor customer development objectives (clienteling, gifting, customer treatment)
• Implement and ensure the use of sales support and clienteling tools

Administrative:

• Be in charge of the financial, administrative and audit management of the store
• Supervising cash transactions and compliance with procedures
• Follow and control the stock, organize and supervise the inventories
• Control after-sales service operations
• Manage general housekeeping and liaise with the House and Group support service
• Analyze the commercial and financial indicators of the results and write the weekly reports
• Participate in the development of the business plan to have a positive impact on the business

How will you experience success with us?

• Strong management experience, particularly in the field of luxury retail.
• Excellent communication skills in English
• Must be available to work retail hours, including weekends
• Strong leadership and customer service skills
• Ability to work in a fast paced retail store environment. Flexible mindset with the ability to accept change
• Excellent analytical, organizational and interpersonal communication skills required
• Proactive approach to analyzing business needs and human resources
• Ability to motivate and develop a team

What makes our group different?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential

• We value freedom, collegiality, loyalty, and solidarity
• We foster empathy, curiosity, courage, humility, and integrity
• We care for the world we live in

Your journey with us:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with Vhernier HR
• Interview with Vhernier European Retail Director