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Global CRM Specialist

Headliners Recruitment
England
GBP 50.000
Jobbeschreibung

Global CRM Specialist - Henley-on-Thames (Hybrid) - GBP50K Perm

We re looking for an experienced and strategic Global CRM Specialist to join the team of a growing Henley based B2C business.

You ll be responsible for shaping and delivering a global CRM and loyalty strategy that enhances the customer experience, improves retention, and drives long-term value.

Working cross-functionally across marketing, eCommerce, retail, and external partners to bring innovative, data-led CRM initiatives to life.

Key Responsibilities

  • Develop and execute the global CRM strategy and customer lifecycle communications.
  • Lead the design, launch, and optimisation of our first loyalty programme.
  • Manage the email marketing calendar, including campaign planning and A/B testing.
  • Identify data opportunities for deeper customer segmentation and personalisation.
  • Collaborate with internal teams and agencies on CRM and data integration projects.
  • Analyse CRM and loyalty data to drive insight-led improvements and performance.
  • Support in-store clientelling and create scalable CRM tools for retail teams.

About You

  • Strong experience in CRM, ideally in a B2C or D2C environment.
  • Hands-on knowledge of CRM platforms (e.g. Klaviyo, HubSpot, Shopify).
  • Data-driven with the ability to interpret insights and optimise campaigns.
  • Excellent communication and stakeholder management skills.
  • Comfortable working across global teams and multiple projects simultaneously.
  • Detail-oriented with strong organisational and process management abilities.
  • Creative and curious mindset with a passion for marketing innovation.

Desirable Skills

  • Experience with Figma or Photoshop.
  • Familiarity with loyalty programme design and implementation.
  • Background in premium, luxury, or lifestyle brands (is a nice to have ).

What We Offer

  • Competitive salary up to GBP50,000 per annum.
  • Hybrid working model with flexibility.
  • Opportunity to build and own a global CRM and loyalty strategy.
  • Collaborative, inclusive company culture.
  • Training and development opportunities.
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* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.

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