Customer Support Specialist

Midianet; Leatherhead; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

A leading company is hiring a Customer Support & Systems Specialist for a hybrid role. This position combines customer service with hands-on systems management, providing an opportunity to improve workflows through automation and data insights. The ideal candidate should have experience with platforms like HubSpot and WooCommerce, alongside strong IT and troubleshooting skills in a collaborative team culture.

Benefits

Flexible hybrid working

Pension and leave benefits

Free parking

Personal development opportunities

Collaborative team culture

Qualifications

• Customer or technical support background required.
• Experience with WooCommerce, WordPress, and HubSpot preferred.
• Detail-oriented with excellent communication skills.

Responsibilities

• Act as the first point of contact for customer queries.
• Support internal teams and improve workflows.
• Manage systems like HubSpot and WooCommerce.

Skills

Customer support

Technical support

IT skills

Troubleshooting

Detail-oriented

Communication

Tools

WooCommerce

WordPress

HubSpot

Xero

Asana

Job description

Location: Leatherhead, UK (Hybrid)

Contract: Permanent | Full-time (37.5 hours/week)

Salary: £26,500 - £32,000 (DOE)

Holiday: 26 days + 8 bank holidays

We're hiring on behalf of our client for a proactive and tech-savvy Customer Support & Systems Specialist. This hybrid role combines customer service with hands-on systems management, including HubSpot, WooCommerce/WordPress, and platform integrations like Xero and Asana.

You'll be the first point of contact for customer queries, support internal teams, and help improve workflows through automation and data insights.

Key Skills & Experience

• Customer or technical support background
• Experience with WooCommerce/WordPress and HubSpot
• Strong IT and troubleshooting skills
• Detail-oriented with excellent communication
  
  

Desirable

• HTML/CSS, Zapier/Make, multi-currency e-commerce, ISO 9001 exposure
  
  

Benefits

• Flexible hybrid working
• Pension, leave benefits, and free parking
• Personal development and a collaborative team culture
  
  

Ready to make an impact? Apply now to join a forward-thinking team.

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