Solutions Consultant

UJET; United Kingdom; On-site; GBP 40,000 - 70,000; Full time

Job summary

UJET, a leader in AI-powered contact centers, is seeking a Solutions Consultant to drive platform adoption and contact center transformation. In this role, you will collaborate closely with prospects and customers, acting as a technical resource, showcasing the UJET platform, and developing strategic solutions tailored to customer needs. This position requires previous experience in sales or consultancy, with a focus on CRM systems and contact center methodologies.

Benefits

Competitive compensation and benefits

Work/life balance

Stock options

Engaging team events

Qualifications

• 3+ years in a client-facing sales, presales, consulting, or technical architect role.
• Experience with CRM and contact centers.
• Excellent communication and organizational skills.

Responsibilities

• Create strategic and technical sales strategies and presentations.
• Demonstrate the UJET platform's value through product demonstrations.
• Collaborate with Sales teams to identify customer needs.

Skills

Communication

Time Management

Technical Sales

Team Collaboration

Education

Bachelor's Degree

Tools

Salesforce

Zendesk

Microsoft Dynamics

ServiceNow

Kustomer

Oracle

Hubspot

Freshdesk

Job description

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

The Solutions Consultant plays a critical role in demonstrating the value of the UJET platform and helping to drive contact center transformation. You will collaborate with prospects, customers, and the Sales team, providing technical pre-sales support and leading the overall solution design to satisfy customer requirements and accelerate platform adoption. This position also supports internal departments across the organization as a technical resource and Subject Matter Expert (SME) for cloud contact center. Solution Consultants must have broad and deep expertise across the range of contact center management and operational methodologies, processes, and best practices.

Responsibilities

• Demonstrate the value proposition of the UJET platform and solution through highly customized product demonstrations.
• Collaborate with your dedicated Account Executive in a fast-paced sales environment to identify and uncover customer business goals, needs, and pain points.
• Act as the voice of the customer and collaborate with UJET’s Product and Engineering teams on strategic roadmap initiatives to accelerate growth.
• Create strategic and technical sales strategies, presentations, and product demonstrations for enterprise customers.
• Leverage your knowledge of the platform to create scalable, technical demonstrations, and proof-of-concept use cases for the wider Solutions team.

Requirements

• Bachelor's Degree from an accredited college or university, or equivalent experience
• At least 3+ years in a client-facing sales, presales, consulting, or technical architect role selling CCaaS
• Telephony or Contact Center experience.
• Proficiency and experience successfully imploring various sales methodologies (preferably MEDDIC or MEDDPICC)
• Hands-on experience working with one or more popular CRM systems (Salesforce, Zendesk, Microsoft Dynamics, ServiceNow, Kustomer, Oracle, Hubspot, Freshdesk or any home-grown CRM)
• Proven team player – experience selling with an AE
• Experience with technology stacks including CRM, communication platforms, analytics, personalization technologies, AI Tools and homegrown customer databases
• Highly dependable, self-starter, and high energy with a positive attitude.
• Excellent organization and time management skills
• Excellent communication skills - written, verbal, and presentation
• RFI / RFP Answering
• 20 - 30% Travel Required within your region

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

UJET is an Equal Opportunity Employer

UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

Beyond our great team and disruptive technology, we offer competitive compensation and benefits, work/life balance, stock options, engaging team events, and more!

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