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IT Support Engineer
Job summary
An IT Managed Services company in the United Kingdom is seeking a 2nd Line IT Support Engineer to join their Helpdesk team. The role involves supporting customers through troubleshooting Windows Server and Active Directory issues, meeting response and resolution targets. The ideal candidate will have at least 3 years of experience in a Service Desk environment and strong interpersonal skills, with the ability to work under pressure and prioritize tasks. Key technical skills include Windows Server, Office 365, and VMware.
Qualifications
- Minimum 3 years in a technical Service Desk role supporting users.
- Experience with Windows Server, Active Directory, Group Policy.
- Ability to work under pressure and prioritize tasks.
Responsibilities
- Act as the primary contact on the IT helpdesk.
- Meet SLA response and resolution targets.
- Troubleshoot and support IT issues for customers.
Skills
Tools
Clear Point Recruitment Ltd are currently recruiting on behalf of one of our clients based In the Bishop Auckland area.
- IT Support
- Managed Services
- Exchange
- Windows Server
- Helpdesk
- Field Support
- Implementations
- Microsoft
- Windows
- Virtualisation
- Office365
- Remote Support
- 1st Line
- 2nd Line Support
- MCITP
- MCSE / MCSA
- Active Directory
We have an exciting opportunity for a talented / 2nd Line IT Support Engineer (Windows Server / Office 365 / Vmware) to join my client
My client are a fast-paced, growing IT Managed Services company based in Northampton, , and become a key member of their busy Helpdesk team. As 2nd Line Support Engineer, you will bel a l point of contact on my clients IT helpdesk, working to and meeting SLA response and resolution targets for their customers IT issues.
As an ideal candidate for this fantastic IT support opportunity, you will have a minimum 3 years recent employment in a technical Service Desk role environment supporting multiple external or internal users, via telephone and remote access. It is essential that as a 2nd line engineer you have excellent interpersonal skills, with a confident and organised personality and be committed and driven to deliver excellent customer service at all times.
As a 2nd line engineeryou will have the ability to demonstrate recent practical experience and a solid understanding of troubleshooting, supporting and administering : Windows Server, Active Directory, Group Policy, DNS, and ideally, Citrix XenApp and Terminal Services, Microsoft Exchange Server. My client would also expect experience with Windows XP / 7 / 8, Microsoft Office. Experience with VMware would be highly beneficial.
As a passionate 2nd line Engineer you will have the ability to work under pressure, multitask and organise priorities, and have the ability to take ownership of issues and work to tight timescales.
Experience of using remote management and monitoring software, and technical troubleshooting & support of Symantec Backup Exec, Veeam, would also be very handy, as would certifications in ITIL, Microsoft, VMware, Citrix etc.
IT Support, Managed Services, Exchange, Windows Server, Helpdesk, Field Support, Implementations, Microsoft, Windows, Virtualisation, Office365, Remote Support, 1st Line, 2nd Line Support, MCITP, MCSE / MCSA, Active Directory
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.