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This role supports both our European commercial/programme work and our regulatory compliance (MRV) operations. You will help represent the 4AIR brand in Europe (partner/customer point of contact, events support, lead follow-up) and act as a regulatory programme assistant—preparing monthly emissions & passenger-tax monitoring reports, assisting with final annual emissions reports, coordinating with verifiers, and supporting submissions to competent authorities across EU/UK ETS, CORSIA, ReFuelEU, and relevant national taxes. You will work closely with the European Programme Manager and the Regulatory Programme Lead, supporting their priorities and helping deliver team objectives.

Key responsibilities

• Build relationships with customers to understand their needs and help educate about our different programmes and services.
• Act as a point of contact for identified prospects and explain our services
• Ensure customer deliverables and inquiries are addressed on time.
• Prepare presentations and reporting templates
• Prepare monthly emissions & passenger-tax monitoring reports; validate data against flight, fuel, and routing sources.
• Compile annual emissions reports; maintain evidence packs; track deadlines and deliverables.
• Support third-party verification and submit materials to competent authorities.
• Maintain and update customer’s Emissions Monitoring Plans (EMPs), internal checklist and guidelines.
• Assist with SAF claims documentation.
• Monitor relevant legislation and guidance (EU/UK ETS, CORSIA, ReFuelEU, national taxes); summarise impacts and update SOPs/templates.
• Assist with client onboarding, recurring sends, and Q&A; log actions and status in CRM/project tools.
• Support the team at industry events.
• Stay on top of best practices and research within sustainability and adapt for turnkey solutions targeted at a diverse and growing set of customers.
• Aviation & sustainability basics: Working knowledge of aviation operations and awareness of aviation regulatory programmes (e.g., EU/UK ETS, CORSIA, ReFuelEU); strong willingness to deepen expertise.
• Compliance documentation: Keep accurate, well-organised records and evidence; use version control; follow SOPs/checklists; ensure files are always audit-ready.
• Data accuracy: Comfortable cleaning, checking, and reconciling flight activity data; high attention to detail and numeracy.
• Deadline ownership: Ability to meet deadlines, must be comfortable prioritising tasks, demonstrate flexibility, display a strong work ethic, fanatical attention to detail, and sense of urgency. Ability to work in a small team, remote environment.
• Team player & feedback-friendly: Collaborates across regulatory, commercial, and data/tech teams; receptive to coaching.
• Clear communicator: Explains findings and next steps simply to clients and internal stakeholders..
• Professional presence: Able to represent the company and support at industry events
• Continuous learning: Proactive about policy updates and applies learning to improve processes and educate peers.
• Tavel: Ability to travel across Europe to attend industry events and/or meetings.

Functional Skills

• Communication: Client-facing email etiquette, meeting notes, and follow-ups; builds rapport with customers and partners; effective in a remote team.
• Tools & software: Proficient across the Microsoft 365 ecosystem; strong general data-management skills; quick to learn new platforms. Bonus: basic analytics/BI familiarity.
• Process & organisation: Task tracking, versioning, and file hygiene; comfort working from templates and improving them.

Location:

London preferred (office space in Mayfair), but can be remote in Europe.

Eligibility Requirement:
Applicants must have the legal right to work in the European Union.

Minimum Qualifications

• Proficiency in Microsoft Excel and PowerPoint (VBA not required).
• 1–4 years’ experience in aviation, sustainability, data/analytics, or regulatory support.
• Ability to work independently, manage multiple tasks, and meet deadlines in a remote, small-team environment.
• Excellent organisation and attention to detail; professional written and spoken English.
• Customer-oriented mindset; anticipates needs and follows through.

Additional Desired Qualifications

• Flight data analytics understanding and familiarity
• Interest in working on flight data efficiency metrics and supporting industry research on non-CO2 emissions
• Bachelor’s/Master’s in business, accounting, sustainability, aviation, or related field.
• German a strong plus; Italian/Spanish/French also valuable.
• Exposure to regulatory compliance (e.g., GHG/MRV schemes, ETS/EPA), or to flight-ops systems (e.g., FL3xx, Leon, myairops) and API-driven data flows.
• Experience with BI tools (Power BI/Tableau) or basic SQL.
• Pilot license or aviation operations exposure (nice to have, not required).