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1st Line Support Engineer – MSP, Microsoft Tech (Azure, 365) – Central London

• Are you someone who thrives in fast-paced IT support?
• Do you enjoy being out and about, working directly with clients and solving problems on-site?
• Do you want to join a company that invests in your development and progression?

Here’s an opportunity to join a well-respected Microsoft Gold Partner delivering IT services to high-profile clients in a multitude of sectors. This is a great step for someone with 1st Line experience looking to develop their skills in a more hands-on, customer-facing environment.

You’ll be part of the Field Support Team, spending most of your time working directly at client sites across London (with occasional days at the central office). You’ll provide end-user support, resolve technical issues, and act as a trusted, professional presence for the business.

What you’ll be doing:

• Delivering on-site IT support to end users (mainly in central London)
• Preparing and planning your own client site visits
• Supporting a Microsoft-focused stack – M365, Windows, Azure, Intune, SCCM
• Troubleshooting a mix of hardware, software, networking and user issues
• Helping with endpoint deployments via AutoPilot and SCCM
• Logging tickets and time in the internal system (Service Desk platform)
• Acting as a visible, friendly, customer-facing ambassador for the business

What you’ll need:

• Experience in a 1st Line (or similar) support role, ideally within an MSP
• Previous on-site support or field engineering experience – essential
• Hands-on experience with Microsoft 365, Windows, Active Directory
• Working knowledge of Intune, SCCM and basic networking
• Confident communicator who enjoys helping users and solving problems
• Based in/around London and happy to travel across the city most days

What’s on offer:

• 34 days holiday (including bank holidays and birthday off)
• Private medical, income protection, life cover
• Training incentives for Microsoft certifications
• Regular on-site client work with Fridays usually spent in the London office
• Travel expenses covered (see note below)

Travel + Office Setup:You’ll be based from the central London office. On most days, you’ll be out at client sites across the city (travel expenses reimbursed where applicable). Typically, you’ll be in the office one day a week – usually Friday.

This is a brilliant chance to step into a visible, hands-on role within a business that values customer service as highly as technical knowledge. If you’ve got the MSP background and you enjoy IT support – this could be a great step up.

1st Line Support Engineer – MSP, Microsoft Tech (Azure, 365) – Central London

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