1St/2Nd Line Support Analyst

Intec Select Ltd; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic IT service provider is looking for a 1st/2nd Line Support Analyst to join their team in London. This full-time role involves delivering outstanding customer service, diagnosing technical issues, and supporting Windows and Office 365 environments. Ideal candidates will have over 3 years of IT support experience, strong problem-solving skills, and excellent communication abilities. The position offers a competitive rate of £180 - £200 per day on a 3-month contract, requiring 5 days onsite each week.

Qualifications

• Minimum 3+ years in IT support roles.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver outstanding customer service via phone, email, and face-to-face interactions.
• Diagnose and resolve technical issues efficiently, escalating when necessary.
• Assist with AOVPN, Autopilot, and Azure configurations.

Skills

Problem-solving

Communication

Windows 10/11 support

Office 365

Remote support tools

Active Directory

Mobile device support

Tools

IT Service Management (ITSM)

Job description

1st / 2nd Line Support Analyst - £180 - £200 per day – Initial 3 Month contract (Inside IR35) – 5 days onsite (Based in London) - Government Organisation

We are seeking an experienced 1st / 2nd Line Support Analyst to join our dynamic IT team. This role is ideal for someone with a strong technical background and a passion for delivering exceptional customer service. You will be the first point of contact for IT issues, providing support both remotely and in person.

Role and Responsibilities

• Deliver outstanding customer service via phone, email, and face-to-face interactions.
• Diagnose and resolve technical issues efficiently, escalating when necessary.
• Support Windows 10 / 11 environments and Microsoft Office 365 applications.
• Assist with AOVPN, Autopilot, and Azure configurations (preferred).
• Provide remote support using VPN and other remote tools.
• Manage Active Directory tasks, including user account administration.
• Support iOS and Android mobile devices.
• Perform basic hardware diagnostics and troubleshooting for laptops and related equipment.
• Utilize IT Service Management (ITSM) and Asset Management tools.
• Adhere to ITIL best practices and contribute to process improvements.

Essential Skills & Experience

• Minimum 3+ years in IT support roles.
• Strong problem‑solving skills and ability to work under pressure.
• Excellent communication and interpersonal skills.
• Windows 10 / 11 and Office 365.
• VPN and remote support tools.
• Active Directory.
• Mobile device support (iOS & Android).
• Familiarity with ITIL principles and ITSM tools.

Rate & Details

Competitive rate: £180 - £200 per day (Inside IR35)

3 Month Contract

Full-time, 5 days per week on-site (London)