IT Operations Engineer

Caring Homes Group Ltd; Colchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare service provider in the United Kingdom is expanding its IT team and seeking an IT professional to provide technical support and manage IT resources. This role requires 2+ years of multi-site IT support experience and strong skills in Microsoft 365. Candidates will manage hardware installations and solve technical issues while being part of a supportive IT team. A driving license is essential, and a competitive salary with benefits is offered.

Benefits

Competitive salary and benefits package

Ongoing professional development

Free DBS & Blue Light Card

Free parking

High street discounts

Employee assistance program

Qualifications

• 2+ years of multi-site IT support experience.
• Driving licence essential.

Responsibilities

• Handle IT queries, resolve or escalate incidents, and document solutions.
• Install/configure hardware, troubleshoot connectivity issues.
• Procure, track, and maintain company IT equipment.
• Manage accounts, permissions, and licences.
• Test and roll out new systems, automate workflows.
• Work with suppliers to resolve issues and manage orders.

Skills

Microsoft 365 administration

Networking fundamentals

Problem-solving

Communication skills

Tools

Windows

Android

Apple platforms

Intune

Endpoint Central

Job description

We are expanding our IT team and are looking for a proactive, service‑focused IT professional to join our small but dynamic IT team. This hands‑on, varied role combines technical expertise with problem‑solving skills to keep our care homes running smoothly and securely.

Responsibilities

• First‑line and remote support: Handle IT queries, resolve or escalated incidents, and document solutions.
• On‑site support: Install/configure hardware, troubleshoot connectivity issues, and deliver face‑to‑face technical assistance.
• Asset management: Procure, track, and maintain company IT equipment.
• Identity and access management: Manage accounts, permissions, and licences in line with policy.
• Projects and improvements: Test and roll out new systems, automate workflows, and suggest service enhancements.
• Vendor coordination: Work with suppliers to resolve issues, manage orders, and obtain quotes.

Qualifications

• 2+ years of multi‑site IT support experience.
• Strong Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive).
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
• Proficiency in Windows, Android, and Apple platforms.
• Active Directory & Entra ID management experience.
• Endpoint and mobile device management (Intune, Endpoint Central).
• Strong problem‑solving and communication skills.
• Driving licence essential.

Benefits

• Competitive salary and benefits package.
• Ongoing professional development, including training and apprenticeship opportunities.
• Be part of a supportive, close‑knit IT team that values initiative and collaboration.
• Make a meaningful difference in a sector where technology supports quality care.
• Free DBS & Blue Light Card.
• Free parking.
• High street discounts.
• Employee assistance program for personal and professional support.