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Dynamics CRM Specialist – Part-time 2 days per week

Remote with ad hoc travel

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

About the Role:

Amber Labs is seeking a dynamic and experienced Microsoft Dynamics CRM Specialist to support a critical infrastructure programme where we act as the Integration Partner for our client. The successful candidate will lead targeted interventions to improve CRM functionality and performance, ensuring high-impact outcomes across stakeholder groups.

Key Responsibilities:

• Conduct a situational analysis of the current MS Dynamics CRM implementation identifying and documenting performance issues.
• Deliver actionable recommendations and implement technical fixes to address core inefficiencies.
• Collaborate with the client to support campaign uploads and data cleansing.
• Enhance CRM configuration to enable seamless record attachment for stakeholder engagement and delivery partners.
• Assist in integrating CRM with the evolving tool, focusing on data extraction and deletion where required.
• Resolve fundamental CRM issues, such as access control and user permissions.
• Test and validate all fixes in coordination with end-users and facilitate handover to the support team.

Key Skills & Experience:

Must-Have Experience:

• Proven expertise in Microsoft Dynamics CRM configuration and optimisation.
• Strong background in working within Azure environments.

Skills:

• Excellent analytical and problem-solving capability.
• Collaborative mindset with effective stakeholder communication.
• Meticulous attention to detail with a structured approach to delivery.

Preferred Knowledge:

• MS Dynamics development and testing.
• Experience with software delivery methodologies.

Benefits:

• Competitive salary and performance-based bonus structure.

• Join a rapidly expanding start-up where personal growth is a part of our DNA.

• Benefit from a flexible work environment focused on deliverable outcomes.

• Receive private medical insurance through Aviva.

• Enjoy the benefits of a company pension plan through Nest.

• 25 days of annual leave plus UK bank holidays.

• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.

• Participate in a generous employee referral program.

• A highly collaborative and collegial environment with opportunities for career advancement.

• Be encouraged to take bold steps and embrace a mindset of experimentation.

• Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

• Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.

• Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.

• Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

• By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

This role at Amber Labs is a 6 month based FTC position, and all employees are required to be eligible for BPSS. Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.