Manager, Specialist Solutions Architects

Databricks Inc.; City Of London; On-site; GBP 80,000 - 110,000; Full time

Job summary

A global tech company is looking for a Specialist Solutions Architect Manager in London to lead a team responsible for enhancing technical sales and customer engagement. This role involves hiring and developing talent, exceeding regional consumption targets, and establishing key relationships to drive platform usage and success. Candidates should have experience in senior roles within the data domain and a proven track record in leading technical teams.

Benefits

Comprehensive benefits package

Qualifications

• Experience in senior roles in the data space.
• Experience leading technical customer-facing teams (greater than 8).
• Self-starter with strategic planning abilities.

Responsibilities

• Hire, train, and grow a team of Specialist Solutions Architects.
• Exceed regional consumption targets.
• Establish relationships to ensure customer success.
• Support the resolution of customer concerns.

Skills

Technical product knowledge (data warehousing, big data, machine learning)

Leadership in customer-facing teams

Strategic planning

Analytical thinking

Job description

Overview

Req ID: FEQ426R330

Location: London, United Kingdom

The Specialist Solutions Architect Manager will lead a team of Specialist Solutions Architects (SSAs) responsible for key elements of the technical sales cycle. You will grow and develop a dynamic team with expertise in areas including enterprise software, data engineering, and data science/machine learning, who will continue to deepen their knowledge of Databricks as the platform expands. You will guide and get involved to enhance your team's effectiveness; be an expert at communicating complex, business value-focused solutions; support complex sales cycles and customer architectures; and build relationships with key stakeholders in large corporations.

The SSA Team is engaged in our most important and complex customer engagements, providing deep technical expertise to both new and existing customers. Your team provides specialist expertise to the Solution Architect (SA) and Sales teams, which are responsible for developing and overseeing the overall technical account strategy.

Reporting to the Senior Manager, Field Engineering (Specialist).

The impact you will have

• You will hire, train, and grow a diverse team of Specialist Solutions Architects for Databricks, a company in hyper-growth mode
• Exceed your region's consumption targets - by working with your cross-functional counterparts to determine where to deploy your team of technical experts to drive the most critical use cases forward
• Make your customers extremely successful with Databricks and provide outsized value to their businesses
• Establish relationships across the business to make your customers and team successful
• Grow Databricks platform usage and prevent churn in strategic accounts by overseeing and retiring a regional growth quota
• Create positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal partners
• Help resolve customer questions and concerns on accounts and opportunities deemed strategic by Sales and Pre-sales field leadership
• Act in a supportive manager capacity, including handling escalations, mentoring team members, building a career path for the assigned team members, etc.

What we look for

• Experience in senior roles in the data space with a technical product (i.e. data warehousing, big data, or machine learning)
• Experience leading technical customer-facing teams (team sizes greater than 8), preferably in a pre-sales organisation leading technical engagements
• Trusted advisor to technical executives that guide strategic data infrastructure decisions
• Self-starter, challenger, strategic planner & analytical thinker
• Lead a team through best practices for technical qualification, proof of concepts, architecture discussions, and product demonstrations
• Experience hiring qualified candidates, ramping them up to be successful, and promoting into larger roles.
• Experience working with other teams such as Sales, Product Management, and Professional Services

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

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Interested candidates should apply through the official channels.