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Job summary
A busy GP Practice in Northern Ireland is seeking a maternity cover administrative staff member. Responsibilities include high-volume phone answering, appointment scheduling, patient interaction, and email management. Strong telecommunications and customer service skills are essential, along with previous experience in a healthcare setting. The role requires teamwork and basic IT proficiency, and offers 37 hours per week, Monday to Friday.
Qualifications
- Strong telephone experience and communication skills.
- Admin skills and experience of working within a team.
- Good knowledge of basic IT packages and email management.
- Customer facing experience in a busy reception area.
- Previous experience in a GP Practice or healthcare setting.
Responsibilities
- Handle email management.
- Book interpreters and ambulances.
- Manage incoming and outgoing post.
- Handle death administration.
Skills
This is a Maternity cover role - starting from mid to late Feb for a period of 9-12 months. This is a very busy GP Practice with over 8,000 patients. The role includes a high volume of answering phones, making appointments, dealing with patients, reception cover, sorting scripts for reception, email management, liaising with GPs, Nurse and Pharmacists in the Practice. Admin team consists of 7 staff.
- Emails management.
- Interpreter bookings, Ambulance bookings.
- Incoming and Outgoing post.
- Death administration.
- We require strong telephone experience and communication skills. (Receiving calls from patients is an important part of this role and it is vital that any candidate applying could relate to past experience.
- Admin skills and experience of working within a team are vital, good knowledge of basic IT packages and email management/inboxes.
- Strong teamwork is extremely important in this role.
- Customer facing experience: Due to part of the role being at a busy reception area, dealing with our patients in a professional, caring and swift way is extremely important. Retail or any sort of public facing customer care is essential to this role.
- Previous experience in a GP Practice / Healthcare setting
- Working knowledge of EMIS healthcare package
Hours of Work: 37 hours per week, Monday to Friday. Hours vary between 8.30am to 6pm with a half-day off per week.Closing date 12 December 2025, interviews will commence 19 Jan 2026.
Area: Derry or Londonderry
Closing date: 06 Nov 2025
Area: All of Northern Ireland
Closing date: 07 Nov 2025
Employer Address: Bridges Family Medical Practice 2-6 Bryson St. Belfast Belfast BT5 4ES BELFAST aNTRI United Kingdom
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.