Customer Service Advisor

TEAM Inc.; Biggleswade; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A luxury retail brand is seeking a passionate Customer Service Advisor in Biggleswade. The ideal candidate will handle customer queries via email and telephone, demonstrating empathy and exceptional communication skills. The role offers a starting salary of £24,500, with a hybrid work model after a 6-month probation. Previous experience in customer service is essential. Free parking is provided.

Qualifications

• Previous Customer Service experience is required.
• Excellent verbal and written communication skills are essential.
• Ability to remain calm under pressure is important.
• Strong interpersonal skills are necessary.
• Quick learner with the ability to multi-task.
• High level of spelling and grammar is needed.
• Computer literacy and good organization skills are required.
• Must be able to work independently as well as part of a team.

Responsibilities

• Answer customer service emails and complaints professionally.
• Handle follow-up calls and after-sales inquiries.
• Escalate issues to relevant departments as necessary.
• Log and update customer information on the database.
• Track and process new orders and refunds.
• Process payments and check product availability.
• Assist with general customer service administration.

Skills

Customer service experience

Excellent communication skills

Patience

Attention to detail

Ability to multi-task

Job description

We are looking a passionate Customer Service Advisor to work for a wonderful well-known luxury retail brand.

Key Details

• £24,500 starting salary.
• Biggleswade (free parking)
• Hybrid after 6-month probationary period, 2 days a week WFH
• Hours: Mon - Thurs 9am-5pm and Friday 9am-4pm

You will be joining an intimate, busy customer service team where you will support customer queries to the highest possible standard, demonstrating empathy and exceptional communication skills. A busy and important role, predominantly dealing with high numbers of queries and at times complaints, via email and telephone.

Responsibilities

• Answering all product related customer service emailed enquiries and complaints, in a timely and professional manner.
• Dealing with follow up calls and after sales queries from emails.
• Escalating problems to the relevant department - technical/service/sales/product.
• Logging and updating customer information and orders on the database.
• Tracking and processing new orders and refunds.
• Processing payments.
• Entering orders, checking availability and prices of products.
• Assisting with any general customer service administration.

Qualifications

• Previous Customer Service experience.
• Excellent verbal and written communication, an excellent telephone manner.
• Patience and the ability to remain calm.
• Excellent interpersonal skills.
• A quick learner, you must be able to multi-task and prioritise a busy workload.
• A high level of spelling and grammar, as well as attention to detail.
• Computer literate and well organised.
• You should be able to work on your own initiative, as well as working as part of a small team and other departments.