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Job summary
A leading recruitment firm in the UK is seeking a Customer Service Representative in Newbury. The role involves managing customer interactions, handling orders, and supporting internal teams to provide outstanding service. Candidates should have experience in customer service, excellent communication skills, and proficiency in MS Office applications. This position offers a flexible working schedule and a chance to contribute positively in a dynamic environment.
Qualifications
- Experience in customer service, order management, or contact centre roles.
- Ability to stay calm under pressure and work independently.
- Strong relationship-building skills with customers and colleagues.
Responsibilities
- Process repair/work orders.
- Arrange returns and collections, handle queries.
- Respond to customer emails and calls professionally.
Skills
Tools
Location: Newbury
Employment Type: Full-time
Salary: £13.50 per hour
As a Customer Service Representative, you'll be responsible for managing service-related customer interactions, including repair orders and returns. You'll work closely with internal teams and customers to ensure smooth operations and high-quality service delivery.
- Process repair/work orders
- Arrange returns and collections, handle pricing and delivery queries
- Respond to customer emails and calls professionally and promptly
- Investigate and resolve invoice disputes
- Log and follow up on issue resolution, ensuring clear communication with customers
- Collaborate with internal teams on customer-specific and cross-functional topics
- Support and help train junior colleagues as needed
- Organise and prioritise tasks effectively across multiple processes
We operate a flexible shift pattern to support our customers effectively:
- 08:30 - 16:00
- 09:00 - 17:00
- 09:30 - 17:30
- Experience in customer service, order management, or contact centre roles
- Strong relationship-building skills with customers and colleagues
- Excellent communication and problem-solving abilities
- Advanced proficiency in MS Excel, Outlook, Word, and ERP systems
- Ability to stay calm under pressure and work independently
- Understanding of customer service process flows and documentation practices
- Experience in service and maintenance or technical customer contact
- Ability to handle difficult situations with professionalism
- Working level of English
- Highly customer-focused with a positive, can-do attitude
- Strong collaborator with high performance standards
- Self-motivated and proactive in identifying process improvements
- Acts with integrity and makes autonomous decisions confidently
- Willingness to adopt lean approaches and troubleshoot under pressure
Ready to make a difference in customer service? Apply now or contact us to learn more about this exciting opportunity!
Adecco Group UK & Ireland is an Equal Opportunities Employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.