Customer Care Assistant

McDonald’s; Walsall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-food restaurant in Walsall is seeking individuals for a vital role where you will greet customers, maintain a clean environment, and assist with their needs. Candidates must demonstrate high standards of customer service and be ready for various tasks, from cleaning tables to engaging with children. The role offers competitive pay above the national minimum wage and employee discounts.

Benefits

Premium shift pay for overnight work

Employee discounts at over 1,600 retailers

Holiday and sick pay

Qualifications

• Maintain high standards of customer service at all times.

Responsibilities

• Greeting customers and having light conversations.
• Ensuring tables are cleaned and ready for customers to use.
• Assisting customers with kiosks.

Job description

This is one of the most important roles we have in our restaurant, you will be the 1st person a customer sees when entering the store. Your smiley face and approachable body language will be the start of their experience. It’s important we are well presented and are at 1st hand to assist with their queries. Most will think the role will be to clean tables, however there is so much more to this role.

Responsibilities

• Greeting customers – Having light conversations
• Smiling
• Creating a happy and safe environment
• Ensuring tables are cleaned and ready for customers to use
• Assisting / educating customers how to use the kiosks
• Taking their food to their table
• Interacting with children – giving out coloring sheets and crayons
• Sweeping and mopping the floor
• Emptying out the in store and car park bins
• Maintaining the cleanliness of toilets (this includes deep cleaning toilets too)
• Detailed cleaning on quieter days (cleaning under tables, scrubbing the chairs and legs of tables)
• Dusting
• Speaking to customers about our Restaurant surveys and offers – this allows us to improve areas customers may highlight on surveys
• Assisting staff taking orders on tills
• Assembling food when asked (busier periods)
• Setting up / taking part in Charity events with the team
• Selling raffle tickets
• Participating in events (Easter, Halloween, Christmas dress up)

Qualifications & Expectations

You are expected to maintain high standards of customer service at all times from start to finish.

Benefits

Premium Shift: If you work overnights, between midnight and 5 AM, you’ll earn extra pay.

All employees earn above the national minimum wage and are eligible for holiday and sick pay, as well as employee discounts at over 1,600 retailers.