Customer Service Manager jobs in United States

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UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

The primary purpose of this role is to retain clients and grow membership for UnitedHealthcare Global in the EMEA region. The person in this role has responsibility for managing and growing a portfolio of IPMI clients through broker partners, working alongside the sales team. In addition to having impact on a great team, you\u2019ll also discover the career opportunities you'd expect from an Industry Leader.

• Deliver renewal of business against annual team target
• Regular meetings with brokers to review portfolio and identify trends that have an impact on clients and service delivery
• Quarterly reviews with tier one brokers in collaboration with sales team
• Deliver client/member webinars to provide support and education to new clients and updates and refresh of benefits to existing clients with implementation of new business
• Responsible for conducting business reviews to ensure clients are satisfied with their products and services
• Prepare and execute renewal of clients within individual portfolio
• Communicate and implement annual renewal strategy
• Maintain a continuous strong product, market and competitive landscape knowledge to support this process
• Manage escalated client issues to resolution
• Notify client of operational situations that may impact service
• Regularly notify clients and brokers of any regulatory or product changes that have an impact
• Updates and maintains data integrity of client databases and sales tools on a timely basis (e.g. SFDC)
• Responsible for ensuring successful implementation of clients post onboarding, working with other departments to ensure our SLAs are achieved. Ownership of client service issues and escalations, managing the relationships with the functional leads across the business to ensure timely responses to issues
• Seek to find new ways to build our brand and member engagement

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

• Bachelor's degree (or higher) or equivalent experience
• Background in health insurance sector, global experience
• Proven client day-to-day engagement experience
• Proficient presentation skills

• Sales experience

• Ability to Problem solve
• Written and verbal communication skills
• Commercial awareness and financial acumen

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. 2023 UnitedHealth Group. All rights reserved.

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