Restaurant Customer Advisor

Dobbies Garden Centres Ltd.; Barlborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden centre retailer in the UK is looking for team members who are passionate about providing excellent customer service and creating a welcoming environment. You'll help customers with their needs, drive sales through promotions, and work collaboratively with your team to maintain store standards. Ideal candidates have experience in customer-facing roles, thrive in fast-paced settings, and are eager to learn new skills. The role offers benefits including generous discounts and professional development opportunities.

Benefits

Generous annual leave entitlement

50% off in Restaurants, 25% off in the Garden Centre

Access to financial wellbeing support

Confidential support through Retail Trust

eLearning and development programmes

Thriving team culture

Qualifications

• Experience within a customer-facing role and a passion for hospitality.
• Ability to work well within a team and celebrate success.
• Punctual, well-presented, and hardworking attitude.
• Eager to learn new skills and gain new experiences.
• Thrives in a busy, fast-paced environment.

Responsibilities

• Provide excellent customer service and assist with transactions.
• Drive sales by promoting Dobbies Club membership.
• Assist customers with product knowledge and dietary requirements.
• Maintain store cleanliness and upkeep with the team.
• Work on shop floor, assist with stock and cash handling.

Skills

Customer service

Teamwork

Effective communication

Ability to work in a fast-paced environment

Job description

Responsibilities

• Giving great customer service by helping customers with various transactions across the store
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
• Working with your team to maintain the cleanliness and upkeep of your store
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service- an ideal opportunity to gain more skills and experience

Qualifications & Experience

• Experience within a customer facing role and have a passion for working within hospitality
• You work well within a team, builds relationships and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hardworking attitude along with you
• You are eager to learn new skills and gain new experiences
• You flourish in a busy, fast-paced environment

Values & Team Culture

Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

About Dobbies

At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

Benefits

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers