Customer Service Manager jobs in United States

HSS: The Hire Service Company, we’re not just about hiring tools, we’re about building high quality connections every time. It all started with one ladder loaned back in 1957 and we have grown into the Blue and Yellow Company for equipment hire across the UK and Ireland.

Now, we’re blending cutting-edge technology with our deep-rooted commitment to service. Our friendly colleagues are focused on creating genuine connections with a human touch and supporting local businesses and communities, one hire at a time.

Explore our benefits:

28 days Annual Leave (including Bank Holidays) plus additional holiday buy scheme. Training, Apprenticeships and Development opportunities, exclusive discounts on equipment rentals, car lease, and retail purchases. You also receive, life assurance twice your annual salary and access to healthcare and wellbeing platforms.

Working hours:

Monday - Friday 7:30am to 5pm and Every Saturday 8am to 12pm
(Every 2 Saturday mornings worked, provides a full day off during the week).

The Role of a Tool Hire Sales Consultant

As a Tool Hire Sales Consultant in our Guildford branch, you’ll build strong, lasting connections with customers by delivering personalised, high-quality customer service. Working from our concession within our Partner’s merchant, you’ll maximise opportunities with walk in customers while building a strong rapport with local customers and businesses in need of reliable hire solutions.

What Does It Take to Succeed as a Tool Hire Sales Consultant?

• Experience of construction products and equipment or a background in a managerial or supervisory role within a similar company.
• A track record of consistently meeting and exceeding performance targets, effectively prioritising tasks, and driving solutions with a customer-focused approach.
• A commitment to continuous development and expanding product knowledge.
• A dedication to providing outstanding customer service.
• Highly adaptable, self-motivated, and resourceful in tackling challenges.
• Exceptional organisational skills, with an ability to balance your workload and respond to service demands efficiently.

What Does the Tool Hire Sales Consultant Role Involve?

• Independently oversee the HSS concession within our partnering builder’s merchant, delivering expert assistance to customers for their hire needs while proactively identifying opportunities to upsell and cross-sell products.
• Build and nurture strong customer relationships to ensure repeat business and long-term loyalty.
• Consistently meet and exceed sales targets with a customer first approach.

ED&I Promise

We believe everyone should have the opportunity to thrive and shape our future. We welcome applications from all backgrounds, even if you don’t meet every requirement. If you’re ready to make a positive impact with us, we want to hear from you. Together, let’s build an inclusive space in the building services industry.

We’re incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce – please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.