Global Client Services Advisor

AXA UK; Royal Tunbridge Wells; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Global Client Services Advisor in Tunbridge Wells, where you'll support global customers throughout their policy journeys. This dynamic role involves providing exceptional customer service, navigating inquiries, and adapting to varied situations, all while benefiting from a supportive training program and flexible work arrangements.

Benefits

Competitive annual salary

Annual company & performance-based bonus

Contributory pension scheme up to 12% employer contributions

Life Assurance (up to 10 x annual salary)

Private health cover

25 days annual leave plus Bank Holidays

AXA employee discounts

Wellbeing services & resources

Qualifications

• Experience in a customer-facing role either in person or telephone based.
• Knowledge of Insurance claims, processes and systems advantageous.
• Ability to navigate complex and multiple IT applications.

Responsibilities

• Ensuring the delivery of excellent customer service.
• Using initiative and resources to provide optimal outcomes.
• Answering calls and completing case notes efficiently.

Skills

Customer Service

Problem-Solving

Communication

Attention to Detail

Empathy

Job description

Description

We're recruiting for a Global Client Services Advisor to join AXA Global Healthcare. In this rewarding, varied and fast paced Global Client Services Advisor role you’ll be supporting our global customers throughout their policy journey. You’ll liaise with other departments in the business and gather information to ensure the customer is helped throughout the life cycle of their policy. No two phone calls are the same, examples could include customers asking us about a payment or wanting to change their policy coverage.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work part of your week away from home at our Tunbridge Wells office.

Working Hours & Shift Pattern:

Our current opening hours are Monday to Friday 8am - 6pm, you and your team will work on a shift pattern basis. We currently do not work weekends, but we may in the future, so you'll need to be flexible to work a Saturday if the business requires it. At AXA Global Healthcare, we understand the importance of a work-life balance, so you’ll know your shift pattern well in advance.

Induction & Training:

You’ll receive a comprehensive onsite induction & training programme from our specialist trainers to set you up for success in your new role, please note this will be onsite between 9am - 5pm. You’ll receive a comprehensive training programme covering all areas of policy management, how to use our bespoke computer systems and our policies. During this time, you'll also take your first customer phone calls, with full support of our expert training team.

What you’ll be doing:

• Ensuring the delivery of excellent customer service by providing relevant and accurate information to every customer based on your professional expertise and training.
• Using your initiative as well as information resources available to provide the best outcome for the customer.
• Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs, and diaries for each customer.
• Utilising attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.
• Responding to email correspondence.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Experience in a customer facing role either in person or telephone based.
• Knowledge of Insurance claims, processes and systems advantageous.
• Natural talent for connecting with people, problem-solving and decision-making skills with positive, can-do attitude.
• Customer focused, with the ability to show empathy and build rapport, listening and assessing situations and conducting yourself in a highly professional manner.
• Ability to navigate complex and multiple IT applications.
• Take pride your organisational skills and attention to detail and be able to multi-task and show resilience.
• Ability to work in a team and under pressure to meet deadlines.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

#LI-Hybrid

Who we are:

Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.